BBB Logo

Better Business Bureau ®
Start With Trust®
Alaska, Oregon & Western Washington

BBB Business Review

BBB Accredited Business since 06/01/1995

It's Your World -Travel! Inc

Phone: (206) 328-0616Fax: (206) 324-35121969 SW Hillcrest Rd, BurienWA 98166-3321 Send email to It's Your World -Travel! Inc

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers travel and tour packages.

BBB Accreditation

A BBB Accredited Business since 06/01/1995

BBB has determined that It's Your World -Travel! Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised It's Your World -Travel! Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on It's Your World -Travel! Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
10/21/2014Problems with Product / Service | Read Complaint Details

This travel agency is the worst I have ever dealt with. They are lazy, incompetent and full of excuses. They were engaged to provide travel arrangements, including the needed visas, for a group of High School students traveling to various countries for a school year exchange program. My child was to be in Spain a month ago and I learned today that her visa may or may not yet be issued from a contact in Spain. With any luck she will be arriving for school 2 weeks late and has missed orientation where she would have met the other students from around the world in this same program, and has also missed the crucial language immersion camp.

Desired Settlement
The only thing that seems fair to me is to be reimbursed for the missed time on a prorated scale as a percentage of the total that I have paid for her exchange.

Business Response
In our documentation from 20Mar14 onward, we explained the procedure, need for documentation and the peculiarities of the government of Spain's consulate in San Francisco.

Mr *****, through a lengthy conversation in mid September with myself and my agent, simply would not understand, nor listen, to the fact that the student visa to be issued by the Consulate of Spain, is at the consulate's discretion as to when and if. (Mr *****, continually insisted that it be issued NOW. IYWT cannot FORCE the consulate to issue a visa.

The problem, as explained to Mr *****, was that the Spanish sponsors had not sent the proper documents to the Consulate of Spain in San Francisco in a timely manner, and this resulted in the delayed visa issuance.

When explained we cannot force the consulate, he demanded that we could, we must, as that is the customer service he expected, and he would not listen to the reasons the consulate was delaying.

Mr *****'s complaint is dated 22Sep14. His daughter departed with the visa on 27Sep14.

Further documentation is available on request.

08/30/2012Problems with Product / Service

Industry Comparison| Chart

Travel Agencies & Bureaus

Additional Information

BBB file opened: 06/09/1993Business started: 09/01/1974
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1
Tumwater, WA98501-6561
(800) 451-7985

Contact Information
Principal: Edward Piekarczyk (President/Manager)
Business Category

Travel Agencies & Bureaus

Map & Directions

Map & Directions

Address for It's Your World -Travel! Inc

1969 SW Hillcrest Rd

Burien, WA 98166-3321

To | From


1 Locations

  • 1969 SW Hillcrest Rd 

    Burien, WA 98166-3321(206) 328-0616

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*It's Your World -Travel! Inc is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.


Industry Tips for Travel Agencies & Bureaus


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


Thank you for your feedback.

Help us improve by taking our survey.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.