This Business is not BBB Accredited
Classic Connections Travel Company Inc
Phone: (206) 926-9849Fax: (800) 466-0709
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Complaint Breakdown by ResolutionAbout Complaint Details
|11/14/2013||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: Sales presentation misrepresented the service
Complaint: *** ***** from here contacted us wanting to sell our timeshare. She had a buyer for us ans used the system to get $3000.00 fom us and wants more bogus chages we have to pay or we lose the sale
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|01/07/2014||Advertising / Sales Issues|
|03/20/2014||Advertising / Sales Issues|
|04/02/2014||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: Sales presentation used dishonest sales practices
Complaint: I signed a contract with *** ****** that stated they would sell my timeshare and they would do so within 30-45 days that was 2 months ago,the contract also stated no fees upfront and then we were told we needed to pay multiple fees and that we had to deal with ******* ****** who was partnered with them and that they handle 400 timeshare closings a month, and they could be trusted. They did not sell my timeshare and now ******* ****** has &18178.00 plus $150 in wire transfer fees and they are not going to close the deal, I was lied to multiple times and *** does not return calls or emails to keep me informed, I feel it was a scam from the beginning. It is suppose to be 100% customer satisfaction guarantee, well I am not satisfied with the outcome or the treatment I had. I believe that ***/Classic Connections should get my money refunded immediately from ******* ****** as Classic Connections is who approached me. I don't understand how the BBB has an A+ RATING for this business as I believe they had no intent on selling my timeshare, and have very poor communication with their customers.I hope they don't rip off more people.
Initial Business Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Timeshare Resale and Rental Marketing