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This business is not BBB accredited.

A A Travel

Phone: (206) 467-9661 Fax: (206) 467-1109 View Additional Phone Numbers 601 S King St Ste 103, Seattle, WA 98104 http://www.aatravel-seattle.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for A A Travel include:

  • Failure to respond to 3 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for A A Travel include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Complaint Information

BBB files indicate that this business has received complaints concerning billing, refund and service issues. Consumers allege after cancelling their flights for medical reasons, A A Travel states the airline is charging them a processing fee. However, consumers claim these fees are imposed by A A Travel, not the airline, and the processing fee was not previously disclosed to them. Other consumers allege A A Travel promises a full refund of the ticket price, but more than a month later, no refund has been received. Consumers further allege A A Travel misinformed them about passport requirements to get into Hong Kong, and as a result, the consumers’ travel plans had to be altered en route.

Customer Reviews Summary Read customer reviews

1 Customer Review on A A Travel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 08, 1998
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
http://www.dol.wa.gov
Phone Number: 800-451-7985
profquery@dol.wa.gov

Business Management
Mr. Ken Tan, Owner
Contact Information
Principal: Mr. Ken Tan, Owner
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Pan Pacific Corporation

Customer Review Rating plus BBB Rating Summary

A A Travel has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.