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BBB Accredited Business since

AAMCO of Tacoma/Lakewood

Phone: (253) 581-2725 12006 Pacific Hwy SW, Lakewood, WA 98499 http://www.aamcotacomawa.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers transmission repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AAMCO of Tacoma/Lakewood meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for AAMCO of Tacoma/Lakewood include:

  • Length of time business has been operating
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

3 Customer Reviews on AAMCO of Tacoma/Lakewood
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: August 25, 2011 Business started: 11/01/2009 Business started locally: 11/01/2009 Business incorporated 11/20/2009 in WA
Type of Entity

Corporation

Business Management
Mr. Dale Henderson, President
Contact Information
Principal: Mr. Dale Henderson, President
Business Category

Transmissions - Automobile Auto Services - Oil & Lube Auto Air Conditioning Alternators & Generators - Auto Repair Auto Repair & Service Auto Repairing - Foreign Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Maintenance Auto - Fleet Maintenance

Hours of Operation
Monday - Friday
8:00am - 5:30pm

Saturday
8:00am - 1:00pm
Alternate Business Names
AAMCO Transmissions AAMCO Transmissions - Lakewood Dale & Kim Enterprises Inc

Customer Review Rating plus BBB Rating Summary

AAMCO of Tacoma/Lakewood has received 3.89 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.