BBB Business Review

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This business is not BBB accredited.

Americas Tool Warehouse

Phone: (877) 866-5699 Fax: (888) 866-5329 View Additional Phone Numbers PO Box 34628  ECM7125, Seattle, WA 98124 View Additional Email Addresses http://www.americastoolwarehouse.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Americas Tool Warehouse include:

  • Failure to respond to 7 complaint(s) filed against business

Factors that raised the rating for Americas Tool Warehouse include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 10

Additional Complaint Information

On March 20, 2014, BBB recognized a pattern of complaints from consumers regarding delivery and refund issues. Consumers allege at the time of order, Americas Tool Warehouse does not inform them the items are back-ordered. After learning there will be a delay in delivery, consumers claim they attempt to cancel their order. Consumers allege the company later charges their credit card and informs them the order has been shipped; consumers are told they may return it for a full refund. However, once consumers send the order back to Americas Tool Warehouse, there is a significant delay in receiving a refund, or a refund is not received at all.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Americas Tool Warehouse
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 22, 2009
Business Management
Mr. Todd Morgen, Manager
Contact Information
Principal: Mr. Todd Morgen, Manager
Business Category

Tools - Electric Tools - Hand Tools - Pneumatic Internet Shopping Online Retailer Auto Body Shop Equipment & Sup Auto Repair & Service - Equipment & Supplies Drills Lighting Systems & Equipment

Alternate Business Names
Americas Automotive Tools Warehouse Coastal Tool Supply LLC eTool Pros My Automotive Tools for You My Tools for You.com N T X Tools.com Network Tool Warehouse USAToolWarehouse.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.