This Business is not BBB Accredited
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SongTicketing is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered SongTicketing's rating include:
- 107 complaints filed against business
- Failure to respond to 105 complaints filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||38|
|Billing / Collection Issues||9|
|Problems with Product / Service||51|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||107|
Additional Complaint Information
On January 16, 2014, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege they feel led to believe they are purchasing event tickets directly from a venue or Ticketmaster, but they later learn they have purchased from SongTicketing.com, a secondary ticket market. Consumers allege they receive tickets in seating sections other than what they had selected, or with other consumers' names printed on them. Consumers also allege the price they paid the company is nearly double the face value of the tickets. Consumers further allege SongTicketing.com is unresponsive to requests for assistance or refunds.
BBB encourages consumers to carefully review the terms and conditions of the products or services offered by any company prior to purchase.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on SongTicketing
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|