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SongTicketing

(818) 574-5048View Additional Phone Numbers7214 134th Ct SE, NewcastleWA 98059-3004 Send email to SongTicketing

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BBB Accreditation

SongTicketing is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered SongTicketing's rating include:

  • 107 complaints filed against business
  • Failure to respond to 105 complaints filed against business.

Customer Complaints SummaryRead complaint details

107 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues38
Billing / Collection Issues9
Delivery Issues9
Problems with Product / Service51
Guarantee / Warranty Issues0
Total Closed Complaints 107

Additional Complaint Information

On January 16, 2014, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege they feel led to believe they are purchasing event tickets directly from a venue or Ticketmaster, but they later learn they have purchased from SongTicketing.com, a secondary ticket market. Consumers allege they receive tickets in seating sections other than what they had selected, or with other consumers' names printed on them. Consumers also allege the price they paid the company is nearly double the face value of the tickets. Consumers further allege SongTicketing.com is unresponsive to requests for assistance or refunds.

BBB encourages consumers to carefully review the terms and conditions of the products or services offered by any company prior to purchase.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on SongTicketing

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 04/30/2010
Contact Information
Principal: Mr Aaron Song (Owner)
Business Category

Ticket Sales - Events

Alternate Business Names
Song Entertainment, Song Technologies, Nexus Entertainment Co, Nexus Services

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.