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Consumer Complaints

This business is not BBB accredited.

Access Media 3

(630) 230-0555

Customer Complaints Summary

56 complaints closed with BBB in last 3 years | 33 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 24
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 31
Total Closed Complaints 56

Additional Complaint Information

On August 22, 2013, BBB recognized a pattern of complaints from consumers regarding billing, service and customer service issues. Consumers allege Access 3 Media continues to charge them for equipment they have already returned. Consumers further allege they receive unreliable service from Access 3 Media, and the company is not responsive to their requests for assistance.

Access Media 3 is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.



Industry Comparison | Chart

Television - Cable, CATV & Satellite , Internet Services , Internet Access Provider

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.