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This business is not BBB accredited.

Access Media 3

Find a Location

Phone: (630) 230-0555 Fax: (630) 230-0558 View Additional Phone Numbers 565 Andover Park W Ste 201, Tukwila, WA 98188 http://www.am3inc.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers cable television, high-speed Internet and digital home phone exclusively to the multi-family industry.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Access Media 3 include:

  • Failure to respond to 4 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Access Media 3 include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

59 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 23
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 59

Additional Complaint Information

On August 22, 2013, BBB recognized a pattern of complaints from consumers regarding billing, service and customer service issues. Consumers allege Access 3 Media continues to charge them for equipment they have already returned. Consumers further allege they receive unreliable service from Access 3 Media, and the company is not responsive to their requests for assistance.

Access Media 3 is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Access Media 3
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 17

Additional Information

BBB file opened: August 13, 2002 Business started: 09/01/2001 Business started locally: 09/01/2001 Business incorporated 09/01/2001 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Scott Rediger, CEO Mr. Don Weinstein, CFO Eric Welles, SVP A&I
Contact Information
Principal: Mr. Scott Rediger, CEO
Customer Contact: Eric Welles, SVP A&I
Business Category

Television - Cable, CATV & Satellite Internet Services Internet Access Provider

Alternate Business Names
AM3
Additional Information

BBB files indicate that the business has received complaints concerning billing issues. Consumers allege Access 3 Media makes unauthorized debits from their bank accounts.


Customer Review Rating plus BBB Rating Summary

Access Media 3 has received 1 out of 5 stars based on 17 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.