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This company offers cable television, high-speed Internet and digital home phone exclusively to the multi-family industry.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Access Media 3 include:
- Failure to respond to 4 complaint(s) filed against business
- 2 complaint(s) filed against business that were not resolved
Factors that raised the rating for Access Media 3 include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||35|
|Total Closed Complaints||59|
Additional Complaint Information
On August 22, 2013, BBB recognized a pattern of complaints from consumers regarding billing, service and customer service issues. Consumers allege Access 3 Media continues to charge them for equipment they have already returned. Consumers further allege they receive unreliable service from Access 3 Media, and the company is not responsive to their requests for assistance.
Access Media 3 is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||17|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Scott Rediger, CEO Mr. Don Weinstein, CFO Eric Welles, SVP A&I
Television - Cable, CATV & Satellite Internet Services Internet Access Provider
Alternate Business NamesAM3
BBB files indicate that the business has received complaints concerning billing issues. Consumers allege Access 3 Media makes unauthorized debits from their bank accounts.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview