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BBB Accredited Business since

Black Box Network Services

Phone: (206) 763-9991 Fax: (206) 767-6880 View Additional Phone Numbers 800 SW 34th St Ste A, Renton, WA 98057 http://www.blackbox.com View Additional Web Addresses


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Description

This company offers telecommunications equipment, sales, repair and installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Black Box Network Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Black Box Network Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Black Box Network Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1998 Business started: 03/01/1984 Business started locally: 03/01/1984
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Corporation

Business Management
Mr. Rob Tate, Branch Manager Mr. Bill Brouillet, President
Contact Information
Principal: Mr. Rob Tate, Branch Manager
Business Category

Telephone Equipment & Systems Service & Repair Telephone Communications Telephone Equipment & Systems Dealers

Alternate Business Names
B & C Telephone Inc

Additional Locations

  • 800 SW 34th St Ste A

    Renton, WA 98057 (800) 763-9998 (206) 763-9991

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a quote for 4 dsl lines. When I tested 2 of the dsl lines they wouldn't work. When I looked to see why its because they ran only 1 line instead of 2 and charged us for both. When I emailed *** ********** and **** ******** to tell them of the issue and told them that they needed to come out and fix it, I never heard back from either of them. Instead we were met with an excuse of licensing issues in the county. They failed to adequately serve our site. Not only was this the problem but the lack of concern for keeping an appointment. Their team would set an appointment and then not show up. Its the most unprofessional business I have ever seen.

Desired Settlement: Resolving our issues and if they are not willing to resolve a refund for business time that was lost as well as the cable run that they charged us for that was non existent.

Business Response: Initial Business Response /* (1000, 5, 2015/01/02) */ We here at Black Box have reached to ****** (customer) in regards to this complaint to resolve the issues at hand. We take great pride in providing excellent customer service, and unfortunately this situation escalated to this point due to a number of reasons. We have a tentative time frame of January 5, 2015 to connect with ****** when she returns from vacation to listen and address her concerns / issues and resolve appropriately in a timely fashion. Again, we take great pride in our excellent customer service offering and will take the steps to ensure a fully satisfied customer.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Black Box Network Services
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)