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This company offers telecommunications equipment, systems and services.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Integra Telecom include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Amy Johnston, VP of Customer care Washington Customer Service, Manager Mr. Steve Pellet, Director Customer Care and Provisioning
Telephone Communications Telephone Equipment & Systems Dealers Internet Services
THIS LOCATION IS NOT BBB ACCREDITED
13035 Gateway Dr S Ste 119
Tukwila, WA 98168 (253) 867-1000 (253) 867-1107 (425) 283-1107 (206) 372-4169 (206) 242-1400 (888) 842-9045 (253) 867-1150 (425) 556-5000 Directions
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Additional Phone Numbers
- (253) 867-1000(Phone)
- (253) 867-1107(Phone)
- (425) 283-1107(Phone)
- (206) 372-4169(Phone)
- (888) 842-9045(Phone)
- (253) 867-1150(Phone)
- (425) 556-5000(Phone)
Additional Email Addresses
- - Technical Support
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We agreed to drop our telecommunications provider in exchange for a credit on the Early Termination Fees that would be generated from our early departure from the previous carrier. Our fees would have totaled more than $3,000 but I intentionally kept our previous carrier hooked up as a backup because our service and switch-over to Integra was absolutely horrible and it took Integra 4 months to get us up and running with comparable service. When I attempted to collect on Integras promise to pay our ETF's they now tell me that they will not reimburse us for the final billing we received from our old carrier because it does not say on the invoice it was for ETF's! The carrier does not call them ETF's and therefore they will not list that on their invoice. Integra knew we had a contract and has a copy of the contract we had with our previous provider and they know the language states that any months of service that are cancelled a percentage of the remaining contract is due. The final invoice says it is a final invoice and yet that is not good enough for Integra and they know how long our contract was to begin with so they could also do the math and figure this out. We also have one phone to return because we have not hooked it up and we do not use it and they refuse to give us any kind of credit for this at all and just ignore all of our communications. We have in our office what we call the INTEGRA ADVENT CALENDAR which is a huge display in our lobby that has one sheet for every day of service we have left on our contract with Integra. Each morning when I arrive at work I tear off one more sheet to count down the days until our contract with them is over and we can finally leave and obtain GOOD SERVICE from a reputable provider and not these crooks. Product_Or_Service: Hosted Voice Package and Internet Account_Number: XXXXXX
Desired Settlement: DesiredSettlementID: Refund I want the last invoice I submitted given back in a credit since that was the agreement and because I paid for double service for all those extra months in the beginning this is a bargain for Integra. And I want my monthly bill reduced and the address where I can drop off the equipment we don't need and have never hooked up.
Business Response: Initial Business Response /* (1000, 5, 2014/01/17) */ Integra has researched the complaint filed by ***** ********. *** ******** complains that Integra refuses to credit the Early Termination Fees (ETF) charged to him by the company he switched his Telecom services from. He states he was advised that Integra would reimburse him for those charges. Integra's finds are below. During the month of 12/2013, *** ******** was advised several times that he needed to provide an invoice that stated the ETF charges in detail. He was advised that without that information a credit could not be applied. I have spoken with his Sales Representative and was advised once he provides a detailed account of those charges they will be credited. Please contact the previous provider and explain what you need and they should be able to supply it to you. Please let me know if I can be of further assistance. Regards, **** ***** Final Consumer Response /* (2000, 12, 2014/01/22) */ This claim has been resolved and Integra has issued a credit in the full amount owed. Final Business Response /* (4000, 9, 2014/01/21) */ I have looked at the account notes and see that a credit was issued for the Early Termination charges from ******* on 1/21/201. Integra can not issue a credit for services that the customer had decided to keep with his previous provider. As for the hand set that he needs to return a call will need to be made to the Care Center at *********** (XXX-XXX-XXXX) Please let me know if I can be of further assistance. Regards, **** *****