BBB Accredited Business since 07/01/1987
Phone: (206) 624-4394Fax: (206) 587-0478
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||2|
|Advertising / Sales Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by ResolutionAbout Complaint Details
|12/02/2013||Billing / Collection Issues | Read Complaint Details|
Complaint Category: Unauthorized credit card charges
Complaint: I was trying to do a full pool maintenance and got quote from this company and another local company. They gave me an estimate of $500-$600 range so I choose them. Their workers came couple of times and told me that I need to have my sand filter replaced so that they could do the cleaning job. I agreed and scheduled them to have the sand filter replaced which cost me $2000+. I think this may help them to do the cleaning job.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|01/21/2013||Billing / Collection Issues|
Swimming Pool Equipment & Supplies, Spas & Hot Tubs - Supplies & Parts, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Fireplaces, Fireplace Equipment - Retail, Barbecue Equipment & Supplies, Barbecue, Swimming Pools - Maintenance, Swimming Pools - Leak Detection & Repair, Swimming Pool Service & Repair, Swimming Pool Cover Sales & Service, Swimming Pool Enclosures, Swimming Pools & Hot Tubs, Swimming Pool Contractors, Dealers, Design