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Find a Location

Totem Self Storage has 1 locations, listed below.

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    Business ProfileforTotem Self Storage

    Storage Units

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers moving and storage services.

    Business Details

    Location of This Business
    8838 S 228th St, Kent, WA 98031-2438
    BBB File Opened:
    5/16/1995
    Years in Business:
    28
    Business Started:
    5/16/1995
    Business Started Locally:
    5/16/1995
    Business Management
    • Marlene Ivy, Owner
    • Ms. Jayne Hobbs, Manager
    Contact Information

    Principal

    • Marlene Ivy, Owner
    Additional Contact Information

    Industry Tip

    BBB Tip: Renting a storage unit

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/01/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Hello, on 4/28/2023 I *************************** rented. a Uhaul 10' truck from Totem Self Storage in **** ** as you can see with the documents, I provided I'm not a mechanic. the question that haul ask is to inspect the truck to make sure you don't see any outside damages and to check the gas miles. I kept smelling gas but again I'm not a mechanic. unbeknownst to myself come to find out Totem Self storage. Rented me an unsafe truck. a damaged gas tank leaking gas line which the employee was fully aware of when I called to explain the situation. that when I tried to put gas in the gas tank. fuel leaking from your system is very dangerous. and its one of the many caused of vehicle fires. so, I could have blown up and the employee response was she check the vehicle earlier in the day and she smelled the gas, and she just thought it was. was because of the time of day this is very unacceptable when I return the uhaul another employee went to the truck and put something on the gas tank to try to stop the leak I unable to contact ***** tried to make a formal complaint with them directly. I should have a got a full refund and more for all I went through but instead of them doing that they fully charged my card which I was told that would not happen from the employee @ Toem Self Storage **** S **************************** I not asking for a settlement I want my money back because they intent ally gave me a faulty truck that I could have blown up in and this place need to be investigated

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jala D

    1 star

    08/05/2023

    I reserved a dolly here after they told me they are not authorized to do reservations themselves. They close at 6pm. I called at 5:30, reserved at 5:35, arrived at 5:45 to pick up the dolly. When I arrived the open sign was off, the door was locked, and the closed sign was showing. I could hear whoever was inside, and I knocked, but they would not open the door for me. I called at 5:48, and they did not answer. There's a huge whole at the bottom of the door, so you can hear everything on either side. They sat there and pretended that I was not there. I was nice about it and explained that I reserved a ***** and even apologized for showing up so close to their closing time. At 5:52pm I hear someone leave and a black priest car pulls off while I am standing at the door. 8/10 was the only employee that was there. This really hurt my feelings. I was moving today and kept a positive attitude about everything, but please go somewhere else if you are thinking about coming here. There's tons of UHaul vendors in the area, just choose another one, because this one's garbage. There was also a white ****** parked next to the office- just trying to hold any employees accountable, because they knew I was there and went out of their way not to give me service.

    Local BBB

    BBB Great West + Pacific

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