This business is not BBB accredited.Additional Locations
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This company is an online retailer of outdoor sporting goods specializing in high end and hard to find products.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Mountains Plus include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Mountains Plus include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Erik ViaFore, President Mr. Brian Hayes, Partner
Sporting Goods - Retail Clothing - Retail Internet Shopping Bicycle - Dealers Camping Equipment Mountain Climbing Equipment Ski Equipment - Retail
Alternate Business NamesMPG LLC MPOG, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Additional Phone Numbers
- (877) 411-4327(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: On July 14, 2014, I placed order # ************ for a Swift Ochrana Bike Bag in the amount of $337.50. On January 16, 2015, Mountains Plus withdrew the $337.50 from my account but did not ship the Bike Bag. I contacted Mountains Plus in February via email (Colby C**** - *****@mpgear.com) to inquire about the status of the shipping since I did not receive a shipping status or the product itself. They replied that it was delayed due to the bag having difficulty clearing customs. I re-contacted them in May and continuously afterwards and have not gotten any reply. I also posted on their Facebook page with no reply. I also called their store and they never answered their phone. Colby said that I could get a refund if I did not want to wait for the bag. I want a refund. I can provide emails as proof of the dialogue.
Desired Settlement: I would like a full refund of $337.50 since the product was never shipped to me.
Very sorry for the delay in responding to and correcting this customer issue. Sadly we have closed our doors are are no longer in business.
Read Complaint Details
Complaint: I ordered an tent + footprint for $399 (Big Agnes Copper Spur UL3 **Includes Free Big Agnes Footprint!** (TCS314)) which they advertised as being advertised online as "In Stock". They called me back and told me it would take a few weeks. I am patient and understanding so I said that would be fine. Now 3 months after reassuring me 4 times when I have called inquiring where my tent is they tell me they can sell me the tent without the footprint for the same price ($399) as I had purchased their advertised price of tent+footprint. This is clearly false advertising and they have held my money for 3 months without paying me any interest on it. I purchased this tent in January when prices were low on purpose. Now camping season is here and prices are higher. The tent is still in being manufactured and is very easy to get a hold of so availability is not an issue. With a quick google search I found the tent and footprint on several websites.
Desired Settlement: They should provide me with the tent + footprint for the advertised price, Give me $80 for the footprint since I can purchase the tent for $399 + $80 footprint, or compensate me at a fair price for the time that it takes for me to source a new one. I have PhD in engineering so I assure you my time doesn't come cheap.
Customer Reviews Summary