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            Business ProfileThe Spa Depot Inc

            Hot Tub Supplies
            BBB accredited business

            Contact Information

            8910 Select Ct SE

            Olympia, WA 98501-5740

            Get Directions
            Visit Website
            (800) 823-3638

            Business hours

            6:00 AM - 5:00 PM
            Business Hours
            6:00 AM - 5:00 PM
            6:00 AM - 5:00 PM
            6:00 AM - 5:00 PM
            6:00 AM - 5:00 PM
            6:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            4.59/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1999

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The Spa Depot Inc offers in store and online sale of spa filters, hot tub supplies, and accessories.

            Products & Services

            Hot Tub Accessories

            Business Details

            Location of This Business
            8910 Select Ct SE, Olympia, WA 98501-5740
            BBB File Opened:
            3/15/1999
            Years in Business:
            27
            Business Started:
            3/11/1997
            Business Incorporated:
            3/11/1997
            Accredited Since:
            12/1/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            6:00 AM - 5:00 PM
            T:
            6:00 AM - 5:00 PM
            W:
            6:00 AM - 5:00 PM
            Th:
            6:00 AM - 5:00 PM
            F:
            6:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Dustan Moss, Operations Manager
            Contact Information

            Principal

            • Mr. Dustan Moss, Operations Manager

            Customer Contact

            • Mr. Dustan Moss, Operations Manager
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            In brief, I purchased recently online a hot tub, electric heating unit and control pad from the spa depot. During the installation of this heater, I was supported by the technical staff of spa depot after attempting to troubleshoot the problem for the full day the spa Depot tech-support person ****** acknowledge that this was a defective item and that he would issue a return label.It appears, however, that he is not going to issue a refund or a credit, but once is treated as a warranty issue by the manufacturer Hydroquip. This is not a warranty issue. It was a defective item, and it should be refunded by the seller which is spot depot. The value of this item is approximately $368. Theres no question that the item is defective is not being returned because I changed my mind were use the item. It could not be installed successfully a day and a half of my labor was wasted installing this, and then removing it and returning it . Spa depots customer service person is also the tech-support person. It is clear that under federal law and state law in **********. I am a total to a refund because this is a defective item. I do not want it to be refurbished at the factory, I simply asking him for a refund or a credit to purchase another electric heater from them.
            Read More
            Read 4 More Complaints

            Customer Reviews

            29 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Diana B

            07/14/2023

            Poor workmanship. Spa cover has bumpy folds under cover top. Very poor commuication when asked about delivery estimate. Website changed times on website for delivery. Never, never did customer site change from in"production" Contacted agent/supervisor several times without satifactory answers. Personnel that I spoke with kept saying we are sorry. Called to cancel and ****** said still in production and call back next day and cancel order if I could get another cover some where else. He assured me it was cancelled and refunding my paid **** Several hours after that I was contacted by Spa Depot and told cover would be here in 2 days and no refund. ******* told me that he didnt know it was done both times in my recent inquiries. "Sorry I didn't check" pure and simple did not do due diligence. Appologies from them meant nothing. I would never ever reccomend buying anything from them. The website on my account still states "In production"

            The Spa Depot Inc Response

            07/17/2023

            Hi *****,

            I am sorry that your experience of buying a spa cover from ** was not satisfactory. I will send you a follow up email to get photos of your cover so that we can work with the manufacturer to get the issues corrected.
            We have had some difficulties getting accurate information from our manufacturer on the exact location of the covers in the production lines. I am very sorry that this issue was an inconvenience to you. We are working with our manufacturer to correct these issues. 
            Read 28 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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