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          Black Pine Hot Tubs, Swim Spas & Billiards has 1 locations, listed below.

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            Business ProfileforBlack Pine Hot Tubs, Swim Spas & Billiards

            Hot Tub Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Black Pine Hot Tubs, Swim Spas & Billiards offers sales of hot tubs and spas.

            Products & Services

            Hot Tub Dealers

            Business Details

            BBB File Opened:
            2/1/1992
            Years in Business:
            43
            Business Started:
            2/1/1981
            Business Started Locally:
            2/1/1992
            Date of New Ownership:
            6/1/2015
            Business Incorporated:
            9/23/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Port Clyde LLC
            • Black Pine Hot Tubs, Games & Grills
            • Black Pine Spas
            Business Management
            • Mr. Robert Kaplan, Member
            • Ms. Sara Agen, General Manager
            Contact Information

            Principal

            • Mr. Robert Kaplan, Member
            • Ms. Sara Agen, General Manager

            Customer Contact

            • Ms. Sara Agen, General Manager
            Additional Contact Information

            Fax Numbers

            • (425) 771-5359
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/07/2021

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Complaint Details Unavailable

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            kenneth r

            04/13/2023

            I would put a zero, but it would not let me. Labor Day weekend last year my family and I had purchased a spa and we put down 20% down in which costed us $2,280 we had to wait 3 months for them to bring it out to us also we had special ordered a cover for it when they brought out the hot tub they didn't even attempt to take out the hot tub because they said it wouldn't fit not telling us that they were going to put on the cover prior to delivering our hot tub. So we had to reschedule another day for them to come back out again we had to wait 2 more months and I had to call them back to see what is going on with our hot tub they told that they had broken our cover and that we would have to wait so another 2 and a half months went by and we had a very hard time for them to come out and to bring out our hot tub again. So, our family and I was so upset about our hot tub situation that we decided to cancel our hot tub order and they told us that we would be losing our 20% deposit. that we had initially put down that we would not be getting back because of our contract so now we are out of our money, and I think that it's wrong because **** did not do what they promised us what they are going to do I would never ever buy anything from this company if that's what you call it a company. SO, I AM REACHING OUT TO ANYONE WHO CAN POSSIBLY HELP OUT OUR FAMILY TO GET OUR MONEY BACK THAT THIS COMANY STILL HAS.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

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