This business is not BBB accredited.

The Soap Goat Soap Shop

Additional Locations

Phone: (604) 859-1358 Fax: (604) 859-2496 603 Cherry St, Sumas, WA 98295

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Soap Goat Soap Shop include:

  • Failure to respond to 2 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for The Soap Goat Soap Shop include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Complaint Information

On November 5, 2012, BBB recognized a pattern of complaints from consumers regarding delivery issues. Consumers allege products they have paid for are not delivered in a timely manner.

On November 8, 2012, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Soap Goat Soap Shop
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 12, 2004
Business Management
Ms. Monique Durian, Member
Contact Information
Principal: Ms. Monique Durian, Member
Business Category

Soaps & Detergents Craft Supplies Internet Shopping Molds

Alternate Business Names
The Soap Goat Shop

Additional Locations


    603 Cherry St

    Sumas, WA 98295 (604) 859-1358


    PO Box 550

    Abbotsford, BC V2T 4Y1


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/8/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I placed an online order with The Soap Goat on Tuesday, October 14, 2014. The sub total for the order was $78.35. So far no order, only a confirmation email that the order was received. If the companies rate so low why can't they loose their license to do business. This is unacceptable.

Desired Settlement: I want my order or my money refunded in full.

1/13/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Placed an order on line on Nov. 25th. I received an e-mail notification of my order details, credit card information. Order #XXXXX. I assumed my order was then placed and I would be charged for order and shipping. Order never went through or something. I didn't get charged for order. I have tried contacting company about this through e-mail and the listed telephone number but I have yet to receive a response. I also tried contacting them through their facebook page.

Desired Settlement: I would like the company to find out what happened to my order to ensure my credit card is not going to be charged. I would also like them to be better about responding to customers by phone, e-mail or Facebook when a customer has a problem.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on The Soap Goat Soap Shop
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)