This business is not BBB accredited.Additional Locations
Phone: (604) 859-1358 Fax: (604) 859-2496 603 Cherry St, Sumas, WA 98295
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Soap Goat Soap Shop include:
- Failure to respond to 2 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for The Soap Goat Soap Shop include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Additional Complaint Information
On November 5, 2012, BBB recognized a pattern of complaints from consumers regarding delivery issues. Consumers allege products they have paid for are not delivered in a timely manner.
On November 8, 2012, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Monique Durian, Member
Soaps & Detergents Craft Supplies Internet Shopping Molds
Alternate Business NamesThe Soap Goat Shop
THIS LOCATION IS NOT BBB ACCREDITED
603 Cherry St
Sumas, WA 98295 (604) 859-1358 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 550
Abbotsford, BC V2T 4Y1
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I placed an online order with The Soap Goat on Tuesday, October 14, 2014. The sub total for the order was $78.35. So far no order, only a confirmation email that the order was received. If the companies rate so low why can't they loose their license to do business. This is unacceptable.
Desired Settlement: I want my order or my money refunded in full.
Problems with Product/Service
Read Complaint Details
Complaint: Placed an order on line on Nov. 25th. I received an e-mail notification of my order details, credit card information. Order #XXXXX. I assumed my order was then placed and I would be charged for order and shipping. Order never went through or something. I didn't get charged for order. I have tried contacting company about this through e-mail and the listed telephone number but I have yet to receive a response. I also tried contacting them through their facebook page.
Desired Settlement: I would like the company to find out what happened to my order to ensure my credit card is not going to be charged. I would also like them to be better about responding to customers by phone, e-mail or Facebook when a customer has a problem.