This business is not BBB accredited.

Washington Shoe Company

Phone: (253) 234-3000 Fax: (253) 234-3039 5530 S 226th St, Kent, WA 98032 http://www.washingtonshoe.com View Additional Web Addresses


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Description

This company offers the manufacturing and wholesaling of footwear and accessories.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Shoe Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Washington Shoe Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 03, 2008 Business started: 08/01/1990 Business started locally: 08/01/1990 Business incorporated 07/24/1990 in WA
Type of Entity

Corporation

Business Management
Mr. Karl Moehring, CFO
Contact Information
Principal: Mr. Karl Moehring, CFO
Business Category

Shoes - Wholesale & Manufacturers Internet Shopping


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    5530 S 226th St

    Kent, WA 98032 (253) 234-3000

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased work shoes ******** *****)for my husband on Aug 15, 2014 at ***** ***** **** in Manitowoc, WI. On September 6th, he informed me the bottom sole of the shoe was already coming off. I would expect a work boot to last longer than 3 weeks w/out having to replace it due to poor quality/workmanship. Style Maven PO# XXXXXX WSC 07/2013 (This is printed on the inside tongue tag)

Desired Settlement: I've already purchased new shoes, different brand name. He has no desire to purchase this name brand again so therefore I would like reimbursement.

Business Response: Initial Business Response /* (1000, 6, 2014/09/18) */ Hello, My understanding is that the product was bought at a retailer that has a 60 day return policy. I would advise **** ******* to work with the retailer on an exchange or refund. Washington Shoe Company did not sell this product direct to consumer. Thank you for your understanding.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Washington Shoe Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)