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This company offers commercial and residential security, video surveillance, video security, audio visual and surround sound system and installation services.
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A BBB Accredited Business since
BBB has determined that NW Enterprise Security meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NW Enterprise Security include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Security Cameras Videoconferencing Services Home Theater Audio-Visual Consultants Consultants - Security Security Control Equipment & System Monitors Electronics Stores (NAICS: 443142)
Hours of Operation
|M||:||8:00 AM - 5:00 AM|
|T||:||8:00 AM - 5:00 AM|
|W||:||8:00 AM - 5:00 AM|
|Th||:||8:00 AM - 5:00 AM|
|F||:||8:00 AM - 5:00 AM|
|S||:||8:00 AM - 5:00 AM|
|Su||:||8:00 AM - 5:00 AM|
PO Box 18801
Seattle, WA 98118
PO Box 18801
Seattle, WA 98118
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BBB Complaint Process
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Additional Phone Numbers
- (206) 902-1301 (Fax)
Additional Email Addresses
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a residential intercom system via NW Enterprise Security owned by Flynn ********. Flynn's equipment supplier is IC Realtime located at Suite B-105 14180 West Van Buren Street, Goodyear, AZ 85338. Flynn's contact at IC Realtime is Steve Varlesi. The equipment was ordered on 10/22/14 in the amount of $1,697.25 via NW Enterprise Security website for the P140826 ICR System. Installation were done on 11/1/14 and completed on 11/7/14 by Flynn and his crew. Unfortunately the basic function of the unit failed to operate and we were working with IC Realtime Technical Support. Once the technician was unable to resolve the issue, he said he will do some research and call me the next day which didn't happened. By 11/13/14, Flynn learned that IC Realtime had recently done an equipment upgrade and that the software upgrade was overlook hence the incompatibility. Flynn asked if we will give them a chance to resolve the issue and we stated that if the issue isn't ratified by Thanksgiving we will return the equipment. Steve Varlesi called me and asked if we can extended the testing period into mid-December and my response was "no" since the level of confidence in the unit isn't there any longer. On 11/30/14, Flynn came by the house to un-installed the unit to be ship back to IC Realtime. Per Flynn, the unit was sent back on 12/1/14 and arrived IC Realtime by 12/5/14. However both Flynn and I were wondering why the refund wasn't processed. I started contacting Steve Varlesi and he finally stated that their technician has resigned and they are in the midst of interview hence no one is there to do testing on the equipment prior to processing the refund. On 12/17/14, I spoke with Steve again and he stated that the new technician will be working on 12/21 and he will make sure that the unit is tested on 12/21 so that the General Manager can authorized the refund on Monday 12/22. I called on 12/22 and the equipment testing didn't take place as promised and Steve said that he will call me back. On 12/23/14, I called at 8:15am PST and Steve said that the unit still has not yet been tested and he will follow up on it. I called again at 10am but it went to voice mail. I called again at 11:20am and Steve said that he will personally go and look for the package so that the technician can perform the testing. I called again at 12:30pm and things got interesting. Steve said that the unit has been tested and it works fine but the original box is missing. I stated that I had nothing to do with it and so he said he will call Flynn. I called Steve back to see what's next at about 12:45pm and he said that they can't sell the unit without the box and now he needs to wait for the GM's return next week to determine how to proceed. I started to lose it here - I stated that the equipment wouldn't have been return if they didn't send out faulty equipment. They also didn't come up with a fix until last week so if I would have kept the equipment that would be 6 weeks without a proper working unit! He said there is nothing he can do about the refund until the GM's return and that's bogus! They've got the equipment in working order and I don't have my money! They are totally aware of the faulty equipment situation which is no faults of mine and yet they are not willing to release my refund. Since my payment was made to NW Enterprise Security, Flynn ********, he too isn't willing to compensate me until he gets the reimbursement from IC Realtime. I am caught in a very un-ethical practice that is of no fault on my part. Flynn is refusing to issue me the refund until he receives his reimbursement from IC Realtime while I am now out of the equipment cost of $1,697.25 plus the $657.00 for the cost of install labor. As a customer, I relied on the vendor to make recommendation where the products are concerned since they are the experts in the field. When things don't work out as planned; I truly didn't expect Flynn to turn on me and telling me how much he has lost on this transaction such as $75 with PayPal, gas and mileage, the extra day he needed to do the installation and the return trip to un-install the unit, etc. As far as I am concerned, the extra day required for the install is due to his lack of experience with the equipment since it is his first time working with residential equipment and that's hardly my fault that the install didn't go well as expected. Frankly it wasn't easy on us the consumer to be inconvenient with an extra day for install either. Since his business offers PayPal service then I shouldn't be subject to this disgruntle of how much it cost him to do the transaction. The gas and mileage, etc. are all part of doing business as a business owner so I frankly couldn't believe when he was complaining to me about his expenses. I will never work with NW Enterprise Security again and since he brought up his cost for this failed transaction then I would also like to be reimburse for the labor cost of $657.00 since as a consumer it's not like I can write it off as a business expense.
Desired Settlement: Full refund for the equipment of $1,697.25 and the labor cost of $657.
(The consumer indicated he/she DID NOT accept the response from the business.)
Consumer Response: On 01/26/15 I have been notified by IC Realtime that a refund check was issued and sent to NW Enterprise Security on 1/15/15. As of today 1/29/15 I have not received any reimbursement from NW Enterprise Security.