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BBB Accredited Business since

The Roof Doctor

Additional Locations

Phone: (253) 472-8582 Fax: (253) 472-6841 View Additional Phone Numbers 5620 S Adams St, Tacoma, WA 98409

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This company offers roofing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Roof Doctor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Roof Doctor include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Roof Doctor
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 14, 2005 Business started: 01/01/1959 in WA Business started locally: 01/01/1959 Business incorporated 10/04/1976 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Ken Slater Sr, President Mr. Thomas Blazer, Secretary Ms. Vivian Hurd, General Manager Mr. Ken Slater Jr, Vice President
Contact Information
Principal: Mr. Ken Slater Sr, President
Business Category

Roofing Contractors Gutters & Downspouts Roofing Contractors (NAICS: 238160)

Alternate Business Names
Roof Doctor Inc

Additional Locations

  • 5620 S Adams St

    Tacoma, WA 98409 (253) 472-8582 (253) 472-8582 (877) 576-6363

  • PO Box 9387

    Tacoma, WA 98490


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/15/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: About 2 months ago I got a quote from roof doctor. There was a part of the roof that most likely leak if it started raining. I explained my concern to the roof doctor representative (Ryan C******) who came to do the quote and he said that he would take care of it if it started to rain by puting a tarp over it, even if it was later that evening. It did start to rain that evening and I called him. He sent two workers out who secured a tarp over the affected area. It took the workers about a half an hour to complete the job and then they left. The next day the representative said that he was charging me $400.00 for putting the tarp on. Required Field

Desired Settlement: I would like a fair price adjustment for work done!!!

Business Response:

Here is the response to complaint #********.

Thank you,
The Roof Doctor
***** ********


Re: Complaint#********

On May 4,2015,The Roof Doctor's Tacoma branch estimator Ryan C****** went and met with
Mr. ****** who was requesting a re-roofing estimate.

Ryan surveyed the roof and provided the homeowner Mr. ****** with an estimate/proposal for the
re-roof in the amount of $11,900.00. Mr. ****** accepted the estimate, and signed the contract
for the complete re-roofing. When asked, Ryan replied to Mr. ****** that The Roof Doctor would
provide pre-roofing emergency services contingent upon contract acceptance. Ryan also told Mr.
****** that any cancelation of the contract would trigger the normal emergency fee The Roof Doctor
charges for same day, temporary repairs. Mr. ****** accepted the clarified terms.

The very next day, May 5, 2015, Mr.****** called in a pending storm emergency, and requested a tarp
be placed on his house until The Roof Doctor could completely re-roof his home. Again it was made
clear to Mr. ****** that The Roof Doctor would tarp the roof at no charge contingent upon his
following through with the contract he signed for a complete re­-roof. That evening, Ryan sent out
a truck and an overtime crew to make the roof watertight until a full crew could perform on the

On May 6, 2015, Mr. ****** called Ryan again and informed him he no longer wanted The Roof Doctor
to re-roof his home. He had decided to go in another direction. Ryan then reminded Mr. ****** he
would incur a fee for the emergency work completed the prior evening. The fee for the overtime
emergency crew and work completed is steep and justified. The breakdown is as follows:

Crew $114.25
Truck  124.80
Materials 65.30
Overhead fee 84.00

Sub-Total $388.35
Tax 36.89

TOTAL $425.24

The bill for the crew, material, truck and overhead fee that was sent to Mr. ****** was slightly
discounted to the amount of $400.00 which included tax. The bill was first mailed to him on May
7,2015, and up through July 31, 2015,The Roof Doctor has received only $100 from Mr. ****** toward
the total amount owed. There is a 1.5% late fee that is included in our contract but as a courtesy
to Mr. ****** we have not charged him late fees.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on The Roof Doctor
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)