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Alaska, Oregon & Western Washington

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Consumer Complaints

BBB Accredited Business since 08/10/2009

Ace Construction

Phone: (253) 389-4758Fax: (253) 389-4758

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
09/12/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: Hired to repair water damage, did not replace water damaged fascia boards.

Initial Business Response
The agreement was for replace damaged plywood and replace water damaged 2"x 4" and replace problem skylight flashing along with chimney flashing.
We also removed two layers of 450 SF of problem area
and replaced with matching shingles.
The replacement of fascia boards was never mentioned at the time of agreement nor senior discount. However, to be in good faith with customer we are willing to repair his fascia board and give the customer 5% senior discount.
We can schedule for the work within next two weeks time.


Initial Consumer Rebuttal
(The consumer indicated he/she ACCEPTED the response from the business.)
I explained when I made payment the job was not done. Too bad I needed to contact BBB to make it happen. I do have to say Ace Const was very prompt in responding to job and finishing quickly.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

02/25/2013Problems with Product / Service

Industry Comparison| Chart

Roofing Contractors, Commercial Painting Contractor, Contractors - General

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.