BBB Accredited Business since 03/22/2010
Pro Long Roof Care & Repair Inc
Phone: (425) 338-7160Fax: (425) 338-7174
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by Resolution
|11/05/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor a repair estimate or agreement
Complaint: based on their own written estimate I had them repair and clean the roof. The roofer could not complete the work per estimate because she did not have enough shakes in her truck to finish the work. The unfinished work was known to them as it was specified precisely in their own written estimate. Here is the exact quot from their estimate "(note to technician) we need to re do the repairs on the roof. Plus any other bad shakes". I called the office about it. The owner (i suppose)called us at home later and refused to honor the contract by basically finishing the work per his own estimate. He is asking for additional $200.00+. After going back and forth for some time he started using foul language repeatedly. I told him I will pay the complete bill of $1126.76 for an incomplete job and use all resources available to me including BBB, YELP, and office of Washington AG to shed light on his dishonesty. This way others won't use this business in future. I thank the technician who told us about incomplete work for her honesty.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Roof Cleaning & Stain Removal, Pressure Washing, Roofing Contractors, Gutter Leaf Guards, Gutters & Downspouts, Contractors - General