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BBB Accredited Business since
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This company offers roof cleaning and roof restoration services.
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A BBB Accredited Business since
BBB has determined that AAA 1 Roof Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Randy Warren, President Mrs. Karen Warren, Manager
Roof Cleaning & Stain Removal Pressure Washing Roofing Contractors Roofing Service Consultants Roofing Contractors (NAICS: 238160)
Alternate Business NamesA A A 1 Pressure Washing Service Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 1953
Woodinville, WA 98072 (800) 488-8356 (800) 438-9274 (425) 462-7882 (425) 485-4500 (206) 930-2289
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Additional Phone Numbers
- (800) 488-8356(Phone)
- (800) 438-9274(Phone)
- (425) 462-7882(Phone)
- (425) 485-4500(Phone)
- (206) 930-2289(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I contacted AAA1 Roof Care on 3/18/16 with a coupon for $299 to pressure wash roof, moss treatment, clean gutters, wash exterior of house and clean debris from grounds. It took nearly 4 weeks for an estimate and appt. The estimate included additional charge for "extra moss & fungus". Three days before the appt. WE spent 8 hours scrubbing our vinyl siding, gutters, the exterior was very clean. The work was done by 'Fernanado', he spent less than hour & 1/2 on our property. He did NOT wash the moss debris off our house OR both neighbors houses or clean the grounds, we had to wash our neighbors houses and our own. Karen became almost hostile when asked why he did not clean the mess, she yelled "your roof just wasn't that dirty!" (but we were charged extra). When we came home, water was dripping from all around our bathroom skylight, all 3 vent fans in the bathrooms were dripping and water was in the attic insulation. The interior paint around the skylight was bubbled up and had to be pierced to relieve the water building up. (I have lived here for 7 years, the skylight/vents/attic have NEVER leaked) Also, It was raining that day, so I don't think the liquid moss treatment was applied. I have exchanged at least 10 emails and 6 phone calls with Karen just on the water leak issue. Twice she has PROMISED that either Randy or Fernando would come out to assess the damage on a specific day, both were no-show. Meanwhile, every time it rains, the interior paint around the skylight bubbles up with water and takes days to recede. Each time I speak with Karen she is apologetic, says that they are responsible for the damage, will send someone out right away...it has been more than 2 months and still no one from AAA1 Roof Care has come to view the damage or made contact with us to arrange for repair. I am so disappointed at the lack of customer service and lack of responsibility for the damage that they caused.
Desired Settlement: I would like AAA1 Roof Care to pay for the repair of the damaged skylight. I do not wish for the business to perform the repair.
To answer some statements on the time frames, customers are warned to get other bids when we get busy if they need a faster service as we are a twenty eight year old company with a large long term customer base. For that reason, bids and other services get backed up from time to time and ***** ****** agreed to wait for the estimate when she was told of the length of time the estimate may take to complete which was three weeks for her.
Furthermore, when any of our customers call us and explain there is any dirt left anywhere on the property, we go back to make sure it's perfect according to our customers within 24 to 48 hours of the job or everyone would complain as washing a roof shoots a dirty mess out all around houses and that is promptly cleaned up. Also, if a customer chooses to clean something up without calling us first, that would be a choice a customer made themselves but that does not ever happen that we know of. More importantly, we were not told of any clean up issue till they had cleaned it up and we have never had a customer complain about this employee at all, ever, so we feel this mess left behind may be a fabrication.
The BBB should know, there were skylight leaks before we did any work on the property for ***** ****** and there were other roofing issues explained in writing and verbally. This is why we had her sign a liability disclaimer stating she would not hold us liable on skylight leakage specifically. This signature is on file and we can forward it any time to the BBB at their request. The statement that the skylights have never leaked is just untrue as ***** knows and this complaint is just a jab in the dark to have us pay for an ongoing issue she has had after agreeing to not do that. We also suggested the skylight's leaks were fixed before the service as there could be additional damage due to water flow during the service but she declined at the time I was at the house doing the estimate stating she could just let it dry as she does after a hard rain, and it's always fine after it dries which is weird but this is common with some customer that don't want to pay for additional services that are needed. We recommended other services to keep the roof from leaking in other areas of the roof too but those other services were declined in advance of us working on the roof as well. ***** stated no one showed up at the house after the service as she wanted the skylights fixed but I did go by! When i was at her home this second time I again explained to her the repair the skylight needed and the repair was declined again by ***** due to cost! She then told Karen I didn't go by I found out at a later date and she was still trying to get Fernando out there after that maybe trying to get a better price for the repair from him? We are not sure way?
To clarify a few other items in the complaint, Karen does not yell at the customers, she loves people/customers and they love her too. Fernando was on the property for just under half a day, not less than a hour and a half. We do have additional charges for piles of moss, fungus and debris, but only to clean it off the roof. Ground clean up carries no additional charge, we just do it and do it well according to 8 to 12 homeowners a day we work for. Here is what the bid says next to the additional charge. (=Extra moss and thick black fungus takes additional time to remove from the roof surface during the cleaning process.)
In conclusion, Karen did not say we were responsible for the damages. These complaints are untrue. We told her the price for the seals to be installed in the skylights that were never installed at the time of the installation of the skylights. And the price to fix the pan flashings that were cut short by the original installers causing the rest of the leak. They were not interested in spending that kind of money is what was explained but they did use the excuse of bad clean up that we never saw at all to try to get us to repair missing and/or badly installed skylights at no charge instead when these were all previous issues before we ever even looked at the roof for the first time! We will not pay for the repairs to one or both of the skylights that were installed improperly and she agreed to that in the contract she signed with us. However, we can discount this repair job down for them at best as we are willing to compromise but it is probably a good idea that we both go our own ways.
AAA-1 Roof Care
Problems with Product/Service
Read Complaint Details
Complaint: Hired them to clean the roof, roof repair up to 10 tabs, clean the gutters, rinse the outside of the gutters and rinse house from debris from cleaning the roof. The house is for sale and an inspection was done for a potential buyer. He said I need to replace the roof. He also said the power washing may have damaged the roof more. They also did not clean the gutters very well and did not power wash the outside of the gutters. This is a roofing company and they should known the roof was in poor condition and should have told me it needed to be replaced not cleaned and repaired. They charged me $1200. and I have nothing to show for it. The new roof will call at least $6000. I feel I have been taken advantage of. They were the experts not me and they should have been up front with me. Also, they completely trashed my neighbors yard and then told me they do not do landscaping. So I had to clean that up.
Desired Settlement: I think a credit is due. They can do nothing about the feeling of being taken advantage of, that they earned.
******** ****** called our office for a estimate to clean up
Problems with Product/Service
Read Complaint Details
Complaint: We paid AAA-1 to clean our roof and gutters. Service man left the water on in our garage after completing the job. We left town the next day and did not notice the water was left on (there was a nozzle attached to the hose so it wasn't a noticeable leak). When we returned home after two weeks, the drywall around the spigot in our garage was covered in mold. Our homeowner's insurance covered the repairs. I called AAA-1 Roof Care to discuss the issue and was met with harshness immediately. The first lady I talked to (****) simply told me that "this wasn't a concern of the company, because we don't leave water on". I asked to speak to an owner or manager and she told me one would "maybe" call me back. A while later, a man who said his name was ***** called me back (he never told me his title). After explaining the situation, ***** confirmed that they did this service for me, but did not leave the water on. After I explained what happened and how the service technician never came back through the house and garage to turn the water off the same way he turned it on, ***** told me that it was not his company's responsibility to turn my water off after a job. He asked me "do you expect the service technician to come back through your house and garage to turn the water off? That's not our job, that's your job." He told me to read the invoice that I had signed to say that I take responsibility for any damages. I could not find my copy of the invoice, so I asked him to send me one so I could see it. He got belligerent with me and repeatedly refused my request for a copy of my invoice and told me I was "on my own". I asked him several times for the name of the company's insurance agency, and he refused. He called me an "idiot" for not turning my own water off and hung up on me. I did not call back.
Desired Settlement: I would like the company to pay my $500 deductible for my homeowner's claim resulting from the mold damage.
Business Response: Initial Business Response /* (1000, 5, 2014/08/22) */ We do not have a ***** ******* in our computer. I will need the correct name it is under and an address please. Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) ****** ******* XXXXX XXth ** ** ******** WA XXXXX Final Business Response /* (4000, 12, 2014/09/19) */ According to this complaint, the customer says our service man left the water on inside. The actual account of what happened: Our roof cleaning technician who has been with us as our employee for over 8 years explained to me that when he showed up to the job the customer turned the water on for him and when he finished, he was soaking wet and dirty as he said he was done with the water and the customer then turned off the water before he packed up his truck and drained the holding tank. After talking to a friend that has been a plumber for years, he explained to me that if the water faucet was leaking at the on/off valve, its defective and needed to be replaced so if the customer failed to replace the defective on/off valve, that is actually what caused the damage. He further explained that if a water faucet is leaking after it is turned on, it is defective as it should not be leaking at the valve the entire time you are using a garden hose. Interesting they get their insurance to pay for a long term leak that usually is not covered unless it's a flash flood and then asks us to pay the deductible when they fed us water using the defective valve that they turned on and off themselves! Furthermore, the customer was never met with harshness, in fact, he was only told that his message would be passed ** to the person that could help and he would get a call back right away. **** never mentioned this was not a concern but did explain we have only experienced people that would not leave water on at a residence but then she found out later we did not even have access to the water, only the customer turned the water on and off due to the water being inside. **** also did not say he would maybe get a call back, we are courteous and professional all day long in our office as we enjoy talking to and helping out everyone one of our customer as much as possible. After speaking to the roof cleaning technician and finding out the details, I called ***** back to speak to him but he just yelled at me for quite a while. I explained that our tech asked the water to be shut off before he packed up his truck as he needed the water turned off because it was filling his holding tank that had to be emptied and then shortly after that, he was ready to go and collected a check from the customer. I never said it was not our job, I just said he was wet and dirty after washing the roof and he asked you, the customer to shut off the water that was located inside because it was located inside. The word Idiot was never used but I may have sounded surprised that someone would try to blame something like this on us and as a matter of fact, my plumber friend said the valve was probably leaking for a long time before this as ***** explained to me their insurance almost didn't pay because it takes a long time for mold to show up on water damage and this water valve area was really moldy showing long term leak issues. In conclusion, our company will not pay for water damage caused by the customers defective water valve he should have replaced at the point it started leaking in the past, we did not turn on or off the water that was located inside the home and according to the contract that was signed we are not responsible/liable for any leakage/damage to the home. If they had concerns about that clear and visible disclaimer, they should have gone with another company.
Customer Reviews Summary