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Ivar's Seafood Restaurants

Phone: (206) 587-6500Fax: (206) 624-4895

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/05/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: None of the Above - Customer Service Complaint Issue

Complaint: This occurred at the Westfield Southcenter Mall Ivars Seafood in the dining area over in Tukwila, WA.

Weekly I go to the mall to walk around and I always eat the same thing. I usually purchase a child size clam strips with no chips. I have a digestive disorder since birth and I have to be careful of what I eat and how much, so if I eat the child size, I normally won't have any problems. When I went to order yesterday evening (6-13-13, somewhere around 5pm), the cashier refused my order, and said I couldn't have a child size order, and that I would have to order the adult size. I would have gotten sick, so I ended up not getting to order, and not getting to eat last night over this.

I drove 9-10 miles and then didn't get to eat because of this.

I've eaten there many times, so I don't know why this occurred.

This is a discriminatory practice against people with disabilities.

Initial Business Response
Guest has been contacted and a $20 gift card been sent.
Thank you.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

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