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BBB Accredited Business since

Rockwell Institute

Phone: (425) 747-7272 Fax: (425) 747-8127 View Additional Phone Numbers 13218 NE 20th St, Bellevue, WA 98005

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This company offers real estate licensing, real estate continuing education, textbook publishing as well as appraisal licensing, mortgage broker & loan officer training.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rockwell Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Rockwell Institute include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Rockwell Institute
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 10, 2005 Business started: 10/01/1974 Business started locally: 10/01/1974 Business incorporated 12/27/1990 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Ms. Tracy Rockwell, President
Contact Information
Principal: Ms. Tracy Rockwell, President
Business Category

Real Estate Schools Schools - Business & Vocational

Alternate Business Names
Rockwell Publishing Company Walls Insurance Training

Customer Review Rating plus BBB Rating Summary

Rockwell Institute has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 13218 NE 20th St

    Bellevue, WA 98005 (800) 221-9347 (425) 747-7272


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/4/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I paid for a 3 month extension on my RE course and they have not provided me a service.

Desired Settlement: I would like access to my 3 month extension that I paid for

Business Response: Initial Business Response /* (1000, 6, 2014/02/14) */ On 8/17/2013 *** ******* was registered by ********** who paid for her courses while she was employed with them. While taking the course she was terminated by the company and she still had access to the course. Meanwhile the course expired after 6 months and she was able to pay for an extension. A few days after she paid for the extension, her former employer ************ called ******** to inform us that they paid for *** *******'s course and that she should not have access to it until they were reimbursed by her. *** ******* was informed of the situation and was told to contact ********** to settle the issue. In the meantime, we gave *** ******* some options. She can re-register and pay for the course along with the extension fee and we reactivate her courses to finish up (this way we can then reimburse ********** for her), OR we can refund her the extension fee and have the course remain expired. On 2/11/2014 *** ******* said she plans to continue the course and will get back to us to repay the tuition.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Rockwell Institute
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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