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This company offers financing for residential, investment and commercial properties.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mortgage Advisory Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Financial Institutions
PO Box 41200, Olympia WA 98504
Phone Number: (360) 902-8700
Type of Entity
Business ManagementAngelica Murillo, VP Compliance Ms. Brenda Carter, Marketing Manger Mr. Lee Dionne, Vice President Mr. Dave Wortham, CEO
Real Estate Loans Mortgage Brokers
Alternate Business NamesGlobal Advisory Group
THIS LOCATION IS NOT BBB ACCREDITED
2902 Colby Ave
Everett, WA 98201 (888) 317-8007 (425) 317-8000 Directions
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Additional Phone Numbers
- (888) 317-8007(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I was told on two separate occasions that the appraisal fee would be the responsiblity of Mortgage Advisory Group if the home loan was noa approved. I received a bill on July 15 for $475 for the appraisal fee and ***** ********, the mortgage broker denies stating this and points that I signed a disclosure stating I would pay it. My loan was denied due a lack of research on her part regarding my short sale date. The loan process was initiated on a foundation of trust that she had done the necessary research that I qualified for the the type of loan she pre-approved me for.
Desired Settlement: I am asking that they stop billing me for the $475 appraisal fee.
Business Response: Business' Initial Response /* (1000, 5, 2013/08/02) */ August 2, 2013 ******** **** ************************** Lynnwood, WA 98087 RE: BBB Case #******** Dear Ms. ****, On July 25th, Mortgage Advisory Group (the â€œCompanyâ€) received a letter from the Better Business Bureau (BBB) explaining your dissatisfaction with your loan experience, including how your application was managed and the failure of the Company to not charge for an appraisal fee based on an oral agreement with a Mortgage Advisor. You have requested that the Company discontinue billing for the appraisal fee that was charged to you. First and foremost, the Company is committed to delighting our customers by providing an exceptional customer service experience; therefore it is to our regret that your experience with the Company did not meet such expectations and accordingly, we have conducted a review of your file. An application was submitted on May 7, 2013, for an FHA pre-approval with ***** ********, Mortgage Advisor, to purchase a home. Ms. ******** received requested documentation on May 15th, 2013 and after reviewing the provided documentation, Ms. ******** noted a short-sale dated November 2009. Due to the short-sale, the length of time between application and the date of the short-sale, as well as the available down payment, Ms. ******** was limited to only a few loan program options. However, she was able to pre-approve you for an FHA 30 Year Fixed, with 3.5% down payment. In an e-mail dated May 22, 2013, Ms. ******** notified **** ********* of **************************, your real estate agent, of the pre-approval. In the e-mail, Ms. ******** reiterated the requirement that the property be FHA approved. However, on May 28, 2013, Mr. ********* contacted Ms. ******** to confirm that the condominium was not FHA approved. On June 11, 2013, Ms. ********, met with you in person to determine a conventional loan program that would meet your needs, as the FHA loan program was no longer available due to the condominium not being FHA approved. Ms. ********, in good faith, submitted your loan application and supporting documentation for a conventional loan to the Underwriting Department, and ordered the appraisal only after receiving confirmation from you. On June 27th, the application was then resubmitted to the Underwriting Department for further review, in which case, a request for a Letter of Explanation regarding the short-sale was required. After submitting the letter of explanation and the divorce decree for review and consideration, the loan application was ultimately declined due to the short-sale having been seasoned for less than four years and the Letter of Explanation not being sufficient to meet conventional loan guideline requirements regarding acceptable extenuating circumstances for short-sales as promulgated by Fannie Mae and Freddie Mac. After review of the file, it has been determined that your Mortgage Advisor, ***** ********, had appropriately considered alternate loan scenarios to assist you in a positive outcome. With knowledge of the seasoning of the short-sale, she had initially placed you in an appropriate FHA loan program, with the disclosure that the property selected by you will need to be FHA approved. However, in spite of Ms. ******** working on your behalf to exhaust all options to articulate the basis of your extenuating circumstances to the underwriters in order to assist you in obtaining conventional financing approval on the condominium you had chosen, and in spite of your having signed an acknowledgement of your financial responsibility to pay for the appraisal which was ordered at your request prior to the determination of whether your unique circumstances surrounding your divorce would somehow qualify as an acceptable extenuating circumstance for the aforementioned short-sale, we are regretful that your experience with Mortgage Advisory Group did not meet your expectations. Therefore in keeping with our core values, the Company is honored to waive the appraisal fee as per your request. We have communicated with Ms. ******** the outcome of this review. If you should have any questions, please feel free to contact me. Sincerely, ***** ** ******* Chief Operating Officer Consumer's Final Response /* (2000, 7, 2013/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the resolution of my complaint as am no longer being billed for the appraisal fee. I also understand the oversights throughout the process that caused this grievous error.