BBB Accredited Business since

Home Sweet Home Property Management

Phone: (360) 533-4527 Fax: (360) 533-4537 2505 Simpson Ave, Aberdeen, WA 98520 http://www.cathysrentals.com View Additional Web Addresses


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Description

This company offers rental property management services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Sweet Home Property Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Home Sweet Home Property Management include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Home Sweet Home Property Management
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 06, 2010 Business started: 03/01/2010 Business started locally: 03/01/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
http://www.dol.wa.gov
Phone Number: 800-451-7985
profquery@dol.wa.gov

Type of Entity

Sole Proprietorship

Business Management
Ms. Cathy Hinds, Owner
Contact Information
Principal: Ms. Cathy Hinds, Owner
Business Category

Property Management

Hours of Operation
Monday - Friday 9am - 5pm
Saturday 10am - 2pm

Additional Locations

  • 2505 Simpson Ave

    Aberdeen, WA 98520 (360) 533-4527

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We contracted with Home Sweet Home to rent our house for us. After the first renters left we received a bill for a new kitchen faucet and work order. The faucet has not been replaced. We also received a water bill that was not paid. We asked for pictures of the house after the renters left. None were taken or sent to us. We found it necessary to come back to the area and gave the renters 20 days notice to evacuate. We gave them over a month to vacate. The rental agency did not check the house after they left and gave them their whole deposit back. When we got here there was garbage on the front porch and in the sheds. The florescent lights were gone from the shop. There are holes in the walls. A Roof leaked in one of the out buildings and the ceiling, walls, floor and insulation needs to be replaced. Now we, once again, have a past due water bill from them. When we have contacted Home Sweet Home they tell us they had no responsibility to check the house or to keep the deposit when so much damage was done.

Desired Settlement: We believe home sweet home is responsible for the entire deposit they gave these tenants.

Business Response: Business' Initial Response /* (1000, 6, 2013/06/21) */ Home Sweet Home Property Management did represent Mr.and Mrs. ****** by renting out their home located at **** Olympia Street ******** Wa. The terms and conditions of their tenants lease were for the period of December 14, 2012, through December 31, 2013. It was the ****** who forced the situation of their tenants yearlong lease to be broken. The ****** were made aware the lease was legal and binding as well as a year's lease. On the ******** insistence, the tenants were invited to move out prematurely. The tenant's were highly upset as they had only been in the home a short time as well as the wife was pregnant and the husband had left for the west coast for employment and would not be available to move his family. The current tenants had asked if the owners of their rental would help them financially as they did not have the means to move and wanted, very much,to continue their lease at **** Olympia in ******** Wa. The owner would only agree to a refund of the tenants paid deposit and no more. After extensive discussions with the tenants by Home Sweet Home PM, the tenants agreed to vacate under the pretense they would be allowed to use their current deposit as part of the finances to pay their new rental deposit,if they would please vacate so the owners may then reside at **** Olympia ******** themselves. The tenants vacated on a Thursday and it is believed the owners were in the house themselves two days later, Saturday. Due to the distance of the rental, Home Sweet Home had not had the opportunity to get into the unit to do any type of assessment. The ****** were phoned by Home Sweet Home to inform them the keys were turned in by their tenants, the ******' in turn informed Home Sweet Home that they had already been in the home that Saturday. On behalf of Home Sweet Home, we feel the ****** are responsible for all their concerns regarding their rental home located at **** Olympia ******** Wa. Home Sweet Home did everything possible to represent both parties, the owner's and the tenants, to the best of our abilities under the extenuating circumstance brought on by Mr.and Mrs. ****** in forcing the tenant to break their yearlong lease.