Customer ReviewsforSteve's Plumbing LLC

1 star for first to contact, but very disappointed/disgusted in Steves plumbing sales tactic. Upon inspection of my rusted galvanized drainage pipe for kitchen sink/dishwasher, they started talking about their ************ pricing/membership that would get me a 15% discount on future services. I told them I was only interested in a quote for the problem that I have today. After reviewing the pipe for less than 5 minutes, they said the only repair was to replace the entire pipe which would involve removing the adjacent wall covering the pipe in the next room. They said the job would require 2 technicians, 1.5 days to complete, and they could start today. I was very shocked at the price and when I said so, they asked me if I had contacted my home insurance company to start a claim. I am not a plumber and these salesmen made me believe this was the only repairable option, I told them I would take their offer and start the work. At that time, they started talking about the ************ and how it would save me so much money on future services.I again said I was not interested in the ************ membership and if this was a solicitation deal, I was not interested. Since I turned down the diamond club membership (which required a monthly checking account withdrawal of $16.00 with a never-ending stop date), they requoted the price at $10,800.00 as they had to remove the 15% discount. At this point I agreed to pay them the $99.00 service fee required for the inspection, and asked them to leave. I felt this was not a trustworthy company that I wanted to work with today or in the future. This was such a terrible experience and I would never refer them to anyone. I think it is criminal for them to take advantage of a customer when they are in a crisis. I had 4 additional plumbing companies inspect my pipe and quotes ranged from $500-$1900.00. All plumbers said the pipe was repairable, and it was repaired in less than 2 hours for under $500.

One star is too much for this place. It is a total rip off and I wish the God this guy goes out of business because he takes advantage of people with his highway robbery pricing. STAY AWAY from this place and find another plumber. Be warned that you will be ripped off massively by this place.

Your people were out yesterday and quoted $6100 to install a 75 ga heater. I said yes and they started tank drain before I had second thoughts. Wound up having the job done for $3200. I understand that your people get commission on their work. That is unethical if true on your part since they have incentive to **** up prices. Wound up charging me $451 for their work to drain the tank after I cancelled the order. It was only half drained at that. I put you in category with Beekins plumbing, a real rip off artist. I will notify ********** who referred me to you. You should change your operating procedures if you want the respect of your customers. *********************** Mill Creek PS I learned that larger plumbing cos pay their repair people a commission on work. this is an incentive to fleece the customer.

We appreciate the feedback and we're sorry you feel this way. We pay our employees a living wage with full benefits. Our phones are answered for 11 hours a day, seven days a week by a trained customer service representative. We have a full time warehouse manager who keeps each of the trucks fully stocked so when our plumbers arrive at your home, they are able to complete almost any job that presents itself. We have a management team in place to make sure our systems and procedures are being followed by each and every team member, and to make sure not one plumber can "jack up prices" like you accuse. We have thousands of happy customers that fully respect the service they employ us to provide.

Warning!! Prices are jacked up with pressure to join their Platinum membership with promises of free service and membership pricing. Think twice before calling this company.

Thank you for your feedback. We have thousands of happy ************ members who love the value they receive by being members. Extended warranties, lifetime warranties, priority service, discounts, coupons and a complimentary full plumbing inspection yearly. Our ************ has prevented many disasters and gives our customers peace of mind.

He look the tankless hot water tank explained everything to me.Told me my options and I asked him questions. He explained everything to me.He went did the job.He was very polite and courteous.

Wonderful, thank you!

We have used Steves Plumbing for years and trust them with our older homes issues, they have always done a great job.

Thank you!

******* and *** were great! They were knowledgeable, professional, clean and tidy. We recommend to anyone needing immediate plumbing service!

Thank you!

***** and ***** were professional, knowledgeable, and did a fabulous job replacing our old hot water tank that had sprung a leak. Appreciate they were available on a Saturday evening!

Thank you! We're glad we were able to take care of that water heater for you. Plumbing doesn't always respect normal business hours!