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          Steve's Plumbing LLC has 1 locations, listed below.

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            Business ProfileforSteve's Plumbing LLC

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.92/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/1/2001

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Steve's Plumbing LLC offers residential and commercial plumbing maintenance and repair services.

            Products & Services

            Plumber

            Business Details

            BBB File Opened:
            6/1/1998
            Years in Business:
            28
            Business Started:
            9/1/1995
            Business Incorporated:
            5/26/2000
            Accredited Since:
            6/1/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            6
            Hours of Operation

            Primary

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            7:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Steven Charles Egner, Owner
            Contact Information

            Principal

            • Mr. Steven Charles Egner, Owner

            Customer Contact

            • Mr. Steven Charles Egner, Owner
            Additional Contact Information

            Fax Numbers

            • (425) 771-8059
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/19/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I called to get a wobbly toilet looked at at *******************, and as others have said, the company charges $99 to come out and diagnose the problem -- which is mostly fair given you can turn down the work and otherwise waste their time. When they came out, they fixed the wobble and claimed to have replaced all the bolts and seal. But upon closer inspection, what I saw was 1) no wobble (great!), 2) a toilet that seemed sort of lifted off the floor (huh?), 3) a couple new bolts (yay!), 4) a couple ********* with two swimming in a pool of wet caulk (wtf?!), and 5) new caulking but only around about half the toilet and done with gaps and done sloppily as if without a caulking gun (um, no). See photos...What's worse, the final bill came to nearly a whopping $1,200. Meanwhile, online averages for FULL toilet installations including a brand new toilet go up to about $1,000. I left a review on this with them, expecting a response given they have a satisfaction guarantee, but no response. I emailed and then followed up with a voicemail and finally got a response. They said they would come back out and we scheduled an appointment but they were a no-show. I called back and the woman said the manager canceled the appointment but no one called me to discuss or even honor my time sitting home for four hours. Nice! I am requesting a full refund to honor my time and hassle and their satisfaction guarantee given I am highly unsatisfied. Thank you
            Read More

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joanne R

            01/05/2024

            1 star for first to contact, but very disappointed/disgusted in Steves plumbing sales tactic. Upon inspection of my rusted galvanized drainage pipe for kitchen sink/dishwasher, they started talking about their ************ pricing/membership that would get me a 15% discount on future services. I told them I was only interested in a quote for the problem that I have today. After reviewing the pipe for less than 5 minutes, they said the only repair was to replace the entire pipe which would involve removing the adjacent wall covering the pipe in the next room. They said the job would require 2 technicians, 1.5 days to complete, and they could start today. I was very shocked at the price and when I said so, they asked me if I had contacted my home insurance company to start a claim. I am not a plumber and these salesmen made me believe this was the only repairable option, I told them I would take their offer and start the work. At that time, they started talking about the ************ and how it would save me so much money on future services.I again said I was not interested in the ************ membership and if this was a solicitation deal, I was not interested. Since I turned down the diamond club membership (which required a monthly checking account withdrawal of $16.00 with a never-ending stop date), they requoted the price at $10,800.00 as they had to remove the 15% discount. At this point I agreed to pay them the $99.00 service fee required for the inspection, and asked them to leave. I felt this was not a trustworthy company that I wanted to work with today or in the future. This was such a terrible experience and I would never refer them to anyone. I think it is criminal for them to take advantage of a customer when they are in a crisis. I had 4 additional plumbing companies inspect my pipe and quotes ranged from $500-$1900.00. All plumbers said the pipe was repairable, and it was repaired in less than 2 hours for under $500.

            Steve's Plumbing LLC Response

            01/09/2024

            As the owner of *****'s Plumbing, I personally accompanied my technician to assess this repair.  Our dispatch and gps software indicate more than 45 minutes were spent on site from arrival to departure.  More than 30 minutes were spent assessing the problem itself, a corroded galvanized drain pipe serving the kitchen above.  We explained to the customer that due to its age (over 60 years), any attempt at repair would be temporary at best.  In addition, the pipe was undersized according to the Uniform Plumbing Code.  We proposed a permanent solution, the replacement of the entire drain line, in the correct size, to an appropriate connection in the basement floor.  As a licensed plumber with 47 years of experience, it is my professional opinion that to do anything less would be irresponsible.

            We present the benefits of our maintenance agreement plan, the ************* to every customer on every call, without exception.  I did so early in this meeting, and again toward the end, which met with the client's objection.  

            While we wish the customer all the best with her $500 repair, we disagree with all of the companies saying this pipe was "repairable", leaving an undersized 60+ year old corroding pipe in place.

            Local BBB

            BBB Great West + Pacific

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