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          The Plumbing Joint Inc has 1 locations, listed below.

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            Business ProfileforThe Plumbing Joint Inc

            Plumber

            Current Alerts For This Business

            Alert:
            According to information provided by The Plumbing Joint Inc, due to matters related to COVID-19, they are practicing social distancing and wearing PPE when entering consumer homes.

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            The Plumbing Joint Inc offers residential and commercial plumbing services.

            Products & Services

            Plumbing Contractor

            Business Details

            BBB File Opened:
            12/1/1978
            Years in Business:
            45
            Business Started:
            12/1/1978
            Business Incorporated:
            6/11/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            13
            Alternate Business Name
            • TPJ Inc
            Hours of Operation

            Primary

            M:
            12:00 AM - 12:00 AM
            T:
            12:00 AM - 12:00 AM
            W:
            12:00 AM - 12:00 AM
            Th:
            12:00 AM - 12:00 AM
            F:
            12:00 AM - 12:00 AM
            Sa:
            12:00 AM - 12:00 AM
            Su:
            12:00 AM - 12:00 AM
            Business Management
            • Mr. Randy Wade Palmer, Owner
            Contact Information

            Principal

            • Mr. Randy Wade Palmer, Owner

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/01/2021

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            April 27th, 2021 This company told me they would charge $189 minimum for the first half hour of service and then $65 per quarter hour after that. At one point, the technician could not continue the service because he was missing a part. He told me he "paused" the half hour it took for him to contact the manager and come up with a solution. The onsite time was 12:45pm-3:00pm. The pause time was 1:45-2:15. Service was done at 2:45pm and the technician took 15 minutes to write the invoice which he had me sign at 3:00pm. He told me he was charging me until 3:00pm but was not charging me for the half hour pause. I later recognized on the invoice that they did indeed charge me for the "pause" time. I talked with the company 4 separate times over the next two days, and they refused to refund me for the overcharge. Attached is a copy of the invoice. I also attached a more extensive statement detailing all of my complaints, and the specifics of the service I received. Thank you!
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lynn R

            12/14/2022

            This plumbing business was contacted to resolve plugged toilets but, after they showed up the person to resolve the issue did nothing but, danced around and said I think you need to have the septic tank pump. Then presented a billing of over $500 and did nothing for the money. This so-called plumbing business is a rip off. They do not live up to their slogan claims on their web site.They are dishonest. Do not waste your time with these people. I would like too only give them a quarter of a star rating.

            The Plumbing Joint Inc Response

            12/19/2022

            Hi ****,It was unnecessary for you to be involved in this. We actually did come to a conclusion with the person who was onsite and who paid. He was given a partial refund for his inconvenience even though our service agreement was signed. He even apologized for the things that you were saying to us including insulting our religion and extortion. Our company and the tenant have been in contact to resolve this issue.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

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