This business is not BBB accredited.
Phone: (360) 493-4600 Fax: (360) 493-4603 View Additional Phone Numbers 3417 Ensign Rd NE, Olympia, WA 98506
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers radiology services.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for South Sound Radiologists Inc PS include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Robert Usher, Operations Director Mr. Ian Timms, President
Physicians & Surgeons - Radiology Medical Imaging Services Clinics
Hours of OperationMonday-Friday
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
3417 Ensign Rd NE
Olympia, WA 98506 (360) 493-4600 (866) 374-2635 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (866) 374-2635(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: South Sound Radiology sent my bill to the wrong address in 2013.South Sound Radiology never called me at my phone number to correct the situation, they continued to send it to the wrong address from February until December when they then turned it over to ******* ********** ***** **** with ******* ********** was able to speak with me on her first call to my phone number from the information provided to her from South Sound Radiology. I have lived at my current address for 4+ years(2009 to current). I have had the same landline phone number 10+ years (2003 to current) I called South Sound Radiology and spoke with ****** in the billing department. ****** told me that she could see on her computer system that I had been in contact and had responded and followed through with my responsibilities to my insurance company. She was sorry that no staff members at South Sound Radiology were willing to simply call my phone number to correct the address issue. ****** said that staff at South Sound Radiology have been too busy within the company due to new locations/office changes and and that is why I fell through the cracks and was not called. ****** apologized then said that there was no way to withdraw my account from collections, even though it was the fault of South Sound Radiology. ****** said that she would not be able to work with me any further regarding the situation and that I would have to call ******* ********** for future help. It is my opinion that South Sound Radiology has some major issues in their billing department and when it negatively effects their clients, they are using bad business ethics. Product_Or_Service: MRI
Desired Settlement: DesiredSettlementID: Other (requires explanation) my account taken out of collections with no report on my credit history, and given the opportunity to pay the bill the same way it should have happened in the first place.
Business Response: Initial Business Response /* (1000, 5, 2014/01/29) */ I am writing in response to your complaint to the Better Business Bureau. The response is coming from me because my company was brought in on September 1, 2013 to take over the billing for South Sound Radiology. What happened with your account was that, on September 19, 2012, ******* ** signed a Patient Registration form and supplied us with the following mailing address: XXXXX XXXrd **** ** Yelm, WA 98597 This is different from the address you reported in your complaint as your current address. If you would like a copy of the Patient Registration form, please don't hesitate to ask and we can mail it to you. We use ******* ********** as our agency to help us locate patients with bad addresses as they have more tools at their disposal to do this. This is why you received a call from them. No report was ever given to any credit reporting agency so your credit has not been harmed in any way. To settle your account, please contact ******* at XXX-XXX-XXXX, or you can submit payment to us and we can forward to ******* on your behalf. We apologize for any inconvenience to you and hope this information resolves your concerns. If you have any other questions or would like to talk about this further, please feel free to call me.
Read Complaint Details
Complaint: I had a mammogram on 2 July 2013. My insurance, purchased through the State of Washington, covers all well care that is provided by "in-network" providers. South Sound Radiologists is listed as an in-network provider, so I did not expect to receive a bill for services from them. I questioned it with the ************************. I was informed that although the business is in-network, the radiologist who read my results is NOT. Therefore, his or her services were not covered by the insurance. I maintain that this was an unreasonable and perhaps even fraudulent practice. The business is clearly aware that some services are only covered by in-network providers, but they did not make me aware of this, nor seek my consent. I had no way of knowing that the individual reading my mammogram was not a network provider - if I had, I would have insisted on another radiologist.
Desired Settlement: I have sent a check for one-half the amount they billed me, as I do not currently have enough to cover the entire bill. I believe they should refund that and zero out my balance.
Business Response: Initial Business Response /* (1000, 6, 2013/11/21) */ Contact Name and Title: ***** *******, Int. Admin Contact Phone: XXX-XXX-XXXX Contact Email: ********@southsoundradiology.com South Sound Radiology (SSR) appreciates the opportunity to respond to the complaint filed by ******* *******. We have fully investigated the circumstances surrounding her experience. At the time of *** *******'s exam, SSR had just initiated contract discussions with ***** In addition to providing information on our facility, this process also involves South Sound submitting the names and credentials of each and every practitioner associated with our practice. **** processes each of the practitioners. When their review and processing is complete, they grant both the practice and the practitioners in network status. SSR mistakenly assumed that having signed the contract with ***** both the practice and all of its physicians would be considered "in network". We therefore proceeded to process claims as if that were the case. We were unaware of the time lag involved in processing all our physicians. When we became aware, we began notifying patients covered by ***** that the physician fee might be processed as "out of network", if that particular physician had not yet been fully processed by ***** Because we were unable to determine which of our physicians had been processed and which were pending, we were unable to know with certainty which previous patient exams were affected. We offer the above only as an explanation, not as an excuse. When we became aware of instances like *** *******'s we zeroed out the bill. If *** ******* contacted us questioning her bill, we have no record of it. Nonetheless we are happy to refund any money she paid, and to zero out her balance, and apologize for any inconvenience. Final Consumer Response /* (2000, 8, 2013/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am very glad to hear this was just a bureaucratic mistake. I completely understand and accept the explanation from South Sound Radiology and will tell my friends, family and acquaintances as much. I would like to point out that this is the second time I have written "snail mail" letters to the business. I think they need to review their procedures if they "did not receive anything" from me about this. Still, I appreciate the speedy response!
Customer Reviews Summary