BBB Accredited Business since

Proliance Surgeons Inc PS

Additional Locations

Phone: (206) 264-8100 Fax: (206) 264-8689 View Additional Phone Numbers 805 Madison St Ste 901, Seattle, WA 98104 View Additional Web Addresses

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This company offers health care services including general and orthopedic surgery, ambulatory surgery centers, MRIs and physical therapy centers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Proliance Surgeons Inc PS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Proliance Surgeons Inc PS include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Proliance Surgeons Inc PS
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 01, 1997 Business started: 08/01/1993 Business started locally: 08/01/1993 Business incorporated 08/11/1993 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Washington Department of Social & Health Services
1115 Washington St SE, Olympia WA 98501
Phone Number: (800) 737-0617

Type of Entity


Business Management
Mr. Gary Mayberry, CFO Ms. Susan Cero, President Ms. Laura Kleisle, Risk Manager
Contact Information
Customer Contact: Ms. Laura Kleisle, Risk Manager
Principal: Mr. Gary Mayberry, CFO
Business Category

Physicians & Surgeons - Orthopedic Surgery Physicians & Surgeons - Radiology Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery Physical Therapists Physicians & Surgeons - Sports Medicine Physicians & Surgeons - Medical-M.D. Physicians & Surgeons - Ear, Nose & Throat Physicians & Surgeons - Ophthalmology

Hours of Operation
Monday - Friday 8am - 6pm
Alternate Business Names
Bellevue Ear Nose & Throat Bellevue Ear Nose & Throat - Issaquah Eastside MRI Edmonds Center for Outpatient Surgery Edmonds Orthopedic Center Edmonds Orthopedic Therapy Everett Bone & Joint Everett Bone & Joint MRI Everett Bone & Joint Surgery Center Evergreen Orthopedic - Bella Botega Evergreen Orthopedic - Kirkland Evergreen Orthopedic - Monroe Evergreen Orthopedic Physical Therapy Evergreen Orthopedic Surgery Center Evergreen Surgical Center Lake Washington Plastic Lakewood Surgery Center Northwest Orthopeadic Clinic Northwest Surgical Specialists Orthopedic Physician Associates Orthopedic Physician Associates MRI Center Orthopedic Specialists of Seattle Proliance Eastside Ear Nose & Throat Proliance Eastside Ear Nose & Throat - Redmond Proliance Highlands MRI Proliance Highlands Surgery Center Proliance Orthopedic & Sports Medicine - Bellevue Proliance Orthopedic & Sports Medicine - Issaquah Proliance Sports Therapy & Rehab Proliance Sports Therapy & Rehab - Issaquah ProSports Imaging Puget Sound Ear Nose & Throat Puget Sound Ear Nose & Throat - Mill Creek Puget Sound Ear Nose & Throat - Northgate Puget Sound MRI Puget Sound Orthopedic Puget Sound Orthopedic - Tacoma Rainier Orthopedic Institute Rainier Orthopedic Institute - Bonney Lake Seattle Orthopedic Center Seattle Surgery Center Skagit Island Orthopedic Skagit Island Orthopedic - Anacortes Skagit Island Orthopedic Physical Therapy Skagit Island Orthopedic Surgery Center Sound Hearing South Seattle Otolaryngolgy Southwest Seattle Ambulatory Surgery Center Southwest Seattle Orthopedic & Sports Medicine Star MRI Surgical Associates Surgical Associates of Edmonds The Retina Surgery Center The Surgery Center at Rainier Valley Orthopedic Associates Valley Orthopedic Associates - Covington Valley Orthopedic Associates Ambulatory Surgery Center Vitreoretinal Associates of Washington Vitreoretinal Associates of Washington - Burlington Vitreoretinal Associates of Washington - Seattle Vitreoretinal Associates of Washington - University Washington Hand Surgery - Bellevue Washington Hand Surgery - Kirkland

Customer Review Rating plus BBB Rating Summary

Proliance Surgeons Inc PS has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1100 Pacific Ave Ste 100

    Everett, WA 98201 (425) 317-8535

  • 1100 Pacific Ave Ste 300

    Everett, WA 98201 (425) 339-2433

  • 1135 116th Ave NE Ste 165

    Bellevue, WA 98004 (425) 278-1805

  • 1135 116th Ave NE Ste 500

    Bellevue, WA 98004

  • 1200 112th Ave NE Ste C260

    Bellevue, WA 98004 (425) 462-5006

  • 1221 Madison St Ste 1002

    Seattle, WA 98104

  • 1231 116th Ave NE Ste 750

    Bellevue, WA 98004 (425) 455-3600

  • 12333 NE 130th Ln Ste 420

    Kirkland, WA 98034 (425) 250-4700

  • 12911 120th Ave NE Ste H10

    Kirkland, WA 98034 (425) 823-4224

  • 12911 120th Ave NE Ste H110

    Kirkland, WA 98034 (425) 216-7000

  • 12911 120th Ave NE Ste H120

    Kirkland, WA 98034 (425) 823-4226

  • 12911 120th Ave NE Ste H210

    Kirkland, WA 98034 (425) 823-4000

  • 12911 120th Ave NE Ste H220

    Kirkland, WA 98034 (425) 216-7075

  • 13020 Meridian Ave S
    2nd Floor

    Everett, WA 98208 (425) 337-4810

  • 1401 S Laventure Rd

    Mount Vernon, WA 98274 (360) 424-2400 (360) 424-2480

  • 14841 179th Ave SE Ste 330

    Monroe, WA 98272 (360) 794-3300

  • 1560 N 115th St Ste 102

    Seattle, WA 98133 (206) 363-2882

  • 16122 8th Ave SW Ste D1

    Burien, WA 98166 (206) 244-1680

  • 16259 Sylvester Rd SW Ste 501

    Burien, WA 98166 (206) 243-1100

  • 16259 Sylvester Rd SW Ste 505

    Burien, WA 98166 (206) 242-3696

  • 1724 W Union

    Tacoma, WA 98405 (253) 572-2663

  • 1724 W Union Ste B100

    Tacoma, WA 98405 (253) 830-5200

  • 1750 112th Ave NE Ste 50

    Bellevue, WA 98004 (206) 215-3850

  • 1750 112th Ave NE Ste D50

    Bellevue, WA 98004

  • 1800 116th Ave NE Ste 102

    Bellevue, WA 98004 (425) 451-3710

  • 1810 116th Ave NE Ste D4

    Bellevue, WA 98004 (425) 283-5230

  • 20920 Sr 410 E

    Bonney Lake, WA 98391

  • 215 E George Hopper Rd

    Burlington, WA 98233

  • 21616 76th Ave W Ste 112

    Edmonds, WA 98026 (425) 775-6651

  • 2409 N 45th St

    Seattle, WA 98103 (206) 633-8100

  • 27005 168th Pl SE Ste 201

    Covington, WA 98042 (253) 630-3660

  • 2720 Commercial Ave

    Anacortes, WA 98221

  • 275 SW 160th St Ste 200

    Burien, WA 98166 (206) 988-0927

  • 3102 Colby Ave

    Everett, WA 98201 (425) 258-8110

  • 3801 5th St SE Ste 110

    Puyallup, WA 98374 (253) 845-9585

  • 3801 5th St SE Ste 120

    Puyallup, WA 98374 (253) 864-4106

  • 3801 5th St SE Ste 210

    Puyallup, WA 98374

  • 4011 Talbot Rd S Ste 300

    Renton, WA 98055 (425) 656-5060

  • 4033 Talbot Rd S Ste 270

    Renton, WA 98055 (425) 226-2041

  • 510 8th Ave NE Ste 100

    Issaquah, WA 98029 (425) 507-0800

  • 510 8th Ave NE Ste 110

    Issaquah, WA 98029 (425) 507-0810

  • 510 8th Ave NE Ste 200

    Issaquah, WA 98029 (425) 392-3030

  • 510 8th Ave NE Ste 300

    Issaquah, WA 98029 (425) 278-1810

  • 510 8th Ave NE Ste 310

    Issaquah, WA 98029 (425) 454-3938

  • 510 8th Ave NE Ste 340

    Issaquah, WA 98029 (425) 313-3055

  • 5350 Tallman Ave NW Ste 500

    Seattle, WA 98107

  • 601 Broadway

    Seattle, WA 98122 (206) 386-2600

  • 7308 Bridgeport Way W Ste 102

    Lakewood, WA 98499 (253) 584-5252

  • 7308 Bridgeport Way W Ste 201

    Lakewood, WA 98499 (253) 582-7257

  • 7315 212th St SW Ste 201

    Edmonds, WA 98026 (425) 778-8116

  • 7320 216th St SW Ste 140

    Edmonds, WA 98026 (425) 673-3750

  • 7320 216th St SW Ste 320

    Edmonds, WA 98026 (425) 673-3916 (425) 673-3900

  • 8009 S 180th St Ste 105

    Kent, WA 98032 (425) 656-0711

  • 805 Madison St Ste 901

    Seattle, WA 98104 (206) 633-8100 (206) 264-8100

  • 8301 161st Ave NE Ste 200

    Redmond, WA 98052 (425) 869-4855

  • 8980 161st Ave NE Ste 320

    Redmond, WA 98052 (425) 823-4000

  • 900 Terry Ave Fl 3

    Seattle, WA 98104 (206) 382-1021

  • 900 Terry Ave Ste 100

    Seattle, WA 98104 (206) 694-6665

  • 9730 3rd Ave NE Ste 201

    Seattle, WA 98115 (425) 775-6651

  • 9730 3rd Ave NE Ste 210

    Seattle, WA 98115 (206) 526-8444


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/9/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The customer services at this clinic is terrible. I had an appointment 4 weeks ago and was to be scheduled for an MRI. I have called multiple times and left a message for the doctors assistant but she does not return the phone calls. I called again today and asked to go directly to Dr H******* voice mail but the receptionist would not transfer me and hung up twice on me. I called the third time and found out that the MRI was approval was pending. I was told Candice took care of this item and also that complaints should go to Devin who was the Administrative Manager. I left a message for him but again no return call. New patients and existing patients should be aware that they will not be treated with respect and courtesy. Dr H****** did surgery on my knee almost 17 years ago and I have recommended him to a lot of people because of his work. However his staff does not make up for his greatness and I will no longer recommend this client simply because the staff does not care. You will be a number and dollar sign to this company so beware if you choose to go here.

Desired Settlement: I could hope for them to contact me but I think this is a stretch. I just want everyone to know how this clinic and Dr H****** staff (not Dr H******, Dr H****** treats his patients with respect and kindness) treat the patients in hope that no one else has to go through this bad experience.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Dr H****** personally left me an voice message on 5/8 expressing his concern and promised to look into the issues and get back to me.  This morning Dr. H****** called me and apologized for the issue and told me he doesn't understand how the ball got dropped but is looking into it.  He also told me what my Healthcare provided was looking for, which was a new X-ray of my knee.

Dr H****** is great and my complaint was never against him personally, only against his staff and the way they handled my account. 

This complaint is resolved


***** ********

Business Response:

The physician, clinic administrator and a representative from the corporate office have reached out to the patient and we believe the patient is satisfied with their responses.

3/12/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I went there the day after an emergency room visit in which the ER said I had fractured my fibula. I say a PAC who recommended an MRI, she didn't see the break clearly and re-did the xrays. She ordered an MRI. Its been over a week, they say they are waiting for authorization but I spoke with our insurance company and it is authorized. I call them back to let them know, and Meredith cut me off saying I don't don't know what Im talking about. I am our healthcare benefits compliance officer with my company. I know what I am talking about! She was rude and will not schedule me until the end of next week. That'll be 2 weeks since the ER visit, which is unacceptable! Im in a miserable amount of pain and Im upset as you can imagine.

Desired Settlement: I want an MRI. NOW...not next week...

Business Response:

Thank you for the opportunity to respond and let me begin by saying that we regret that the patient is unhappy with the care she received. 

The patient was initially seen in one of our clinics on a Friday afternoon.  She was notified at that visit that her insurance required preauthorization for an MRI.  Understandably, the patient was frustrated.  We understand from speaking with her insurer that the patient also reached out to her primary care physician and requested that s/he order an MRI.  This second request was a duplicate request and resulted in the MRI authorization being delayed.  The authorization was obtained by Thursday morning and the next available MRI appointment was on the following Monday.  The patient was unhappy that there was not an earlier appointment.  The clinic proceeded to call other advanced imaging centers and an appointment was made at a facility that offered weekend imaging.  The patient was notified of this appointment opening.  The clinic followed up with the patient the same day as her MRI results were received.

Thank you for allowing us the opportunity to respond.  This complaint has been shared with the clinic to allow it to improve its patient communications.


Laura K******



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Proliance Surgeons Inc PS
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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