BBB Business Review

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Seattle CruisePark

Additional Locations

Phone: (888) 418-3361 View Additional Phone Numbers PO Box 94500, Seattle, WA 98124 View Additional Email Addresses

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Seattle CruisePark offers secure long term cruise parking for cruise customers sailing out of Seattle via Pier 91 and Pier 66. We also shuttle customers from our parking lot to the pier. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Seattle CruisePark
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 17, 2013 Business started: 10/17/2010 in WA Business started locally: 10/17/2010
Type of Entity

Limited Liability Company (LLC)

Business Management
Patrick Horenstein, Member
Contact Information
Principal: Patrick Horenstein, Member
Business Category

Parking Facilities

Products & Services

Seattle CruisePark sells the following brand(s): Cruise Parking

Seattle CruisePark offers the following product(s): Carnival cruise parking, Celebrity cruise parking, Cruise parking, Holland America cruise parking, Long term parking, Norwegian cruise parking, Oceania cruise parking, Princess cruise parking, Royal Caribbean cruise parking, RV Parking

Method(s) of Payment
All major credit cards and cash. 
Refund and Exchange Policy
We allow for cancellations on all reservations as long as the request is made one week prior to the reservation starting date. We charge a $10 cancellation fee for 1 week reservations and $20 for RV’s and reservations longer than 1 week. Cancellations must be requested in writing and emailed to
Alternate Business Names
Seattle CruisePark Smith Cove Travel

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.