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CertaPro Painters Of Bothell

Phone: (425) 939-7922Fax: (425) 491-7181View Additional Phone Numbers19730 64th Ave W Ste 320, LynnwoodWA 98036-5957 Send email to CertaPro Painters Of Bothell

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Description

This company offers residential and commercial painting services.

BBB Accreditation

CertaPro Painters Of Bothell is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered CertaPro Painters Of Bothell's rating include:

  • Length of time business has been operating.
  • One complaint filed against business that was not resolved.

Factors that raised CertaPro Painters Of Bothell's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CertaPro Painters Of Bothell

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
07/24/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Services resulted in additional damage (exp. Damaged product during shipping)

Complaint: We hired CertaPro To paint our house. While they did provide the painting service on time, one of their vans leaked oil in our driveway leaving a fairly large stain. The company attempted to clean the spot when it was discovered, and twice afterward, we spent the weekend scrubbing the stain several times until it wouldn't lighten any more.The stain appears to be permanent. We attempted to negotiate a resolution with CertaPro but when we rejected his initial offer of $100 in compensation, he stopped communicating with us.

Business' Initial Response
Contact Name and Title: **** ******, Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@certapro.com
One of our vans leaked a small amount of motor oil on the customers driveway while we were painting their home. My Job Foreman used his pressure washer and a degreaser that day to clean the affected area. When we heard the next day that the customer was not happy with the clean up, we sent our our Sales Rep to look at the problem. She proceded to wash the remaining oil residue with degreaser and a wire brush and then rinsed the area. The area was still wet so we were unable to determain how effective the clean up was. The following day the customer again stated that they did not think that the areas was cleaned enough so I sent our another crew to again pressure wash, and scrub with a degreaser and then rinse with a final time with the pressure washer.

The following day I visited the customer's home to view the current situation. I was not able to locate the area of the driveway that the customer clained was stained, until I asked the customer to show me the area that we had cleaned. In my opinion the driveway looks the same in all places. If you look hard enough you can see some evidence of an area that has been cleaned, but overall the area matches the rest of the driveway. I have photos of the driveway that demonstrate this.

The customer was demanding a 25% reduction in the total bill for the painting of the home. (as they previously stated on more then one occation, the house looks great and they are happy with the painting) We charged them $3650 for the painting of their home, so a $900 discount request was clearly unreasonable. I told them as much and instead offered a $100 reduction for their troubles. They told me they did not agree, but two days later I recieved a check in the mail from them for full payment. I interpreted this as the case closed.

Please let me know if you require photos or any additional information.

**** ******
Owner, CertaPro Painters

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Clearly, the case is not closed; that is why we went to the BBB with our complaint.

We have not returned CertPro's contract stating that we are satisfied with the job and that it is complete. We paid the previously agreed amount as a sign of good faith. We intend to bargain in good faith and demanded nothing. *** ****** asked for a number "to make this right" so we gave him one. That's not a demand, that's a beginning point to negotiate.

The "small" stain is 62 inches long and 19 inches at its widest point; hardly unnoticeable to us. That does not include a similar oil spill in the street in front of our house that we have passed on to our homeowners' association. The stain is as light as we can make it, not because CertaPro washed it, but because we, the homeowners, bought materials and scrubbed the driveway ourselves numerous times over the weekend until no more progress could be made.

The bottom line is that our property was damaged and has not been made right. We are still not satisfied with CertaPro and with how we have been treated while we have tried to resolve this damage. This isn't about making *** ****** happy; it's about making the customer happy. We didn't have a stain previously but we have to live with it now. What customer would be happy with having to live with the permanent damage of a 5 foot oil stain?

Complaint Resolution: Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

Industry Comparison| Chart

Painting Contractors

Additional Information

top
BBB file opened: 11/03/2009Business started: 09/01/2009
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW
Tumwater, WA98501-5414
(800) 647-0982
http://www.lni.wa.gov

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr Jeff Dahlin (Member)
Business Category

Painting Contractors

Alternate Business Names
Pacific NW Painting Company LLC

Map & Directions

Map & Directions

Address for CertaPro Painters Of Bothell

19730 64th Ave W Ste 320

Lynnwood, WA 98036-5957

To | From

LocationsX

1 Locations

  • 19730 64th Ave W Ste 320 

    Lynnwood, WA 98036-5957

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*CertaPro Painters Of Bothell is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (206) 357-9503
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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Industry Tips for Painting Contractors

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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