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BBB Accredited Business since

The News Tribune

Phone: (253) 597-8742 Fax: (253) 552-7054 1950 S State St, Tacoma, WA 98405 http://www.thenewstribune.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers daily newspaper service, advertising, mailers and media print.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The News Tribune meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The News Tribune include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 35 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

35 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 3
Delivery Issues 16
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 35

Customer Reviews Summary Read customer reviews

4 Customer Reviews on The News Tribune
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: June 01, 1994 Business started: 04/07/1883 Business started locally: 04/07/1883
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Kathy Chilson, Marketing Manager Mr. John Dzaran, Vice President Mr. David Zeeck, President
Contact Information
Principal: Ms. Kathy Chilson, Marketing Manager
Business Category

Newspapers News Dealers Advertising - Direct Mail Advertising - Newspaper Advertising - Periodical Advertising - Shoppers Guides Advertising - Internet News Service Shoppers News Publications Online Investigative News Advertising Specialties News Publications - Trade, Association Newspaper Distributors Advertising - Directory & Guide Newspaper Publishers (NAICS: 511110)

Hours of Operation
Monday - Friday 9:00am - 4:30pm
Alternate Business Names
Extra- Tacoma Edition Extra-Olympia Edition Tacoma News Inc The Northwest Guardian YES

Customer Review Rating plus BBB Rating Summary

The News Tribune has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.