BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers residential and commercial moving services, including packing/unpacking, moving supplies and packaging equipment.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Wise Choice Movers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wise Choice Movers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brandon Wise, Member
Movers Movers - Office Packing & Crating Service Packaging Materials House & Building Movers Used Household and Office Goods Moving (NAICS: 484210)
Hours of OperationMonday - Sunday 8am - 8pm
Alternate Business NamesWise Choice Movers LLC
7622 172nd St SE
Snohomish, WA 98296 (425) 280-1418 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: This company charged me $600/6 hours to move a studio apartment, which is not reasonable or in line with any moving company every used previously - for twice the furniture I have paid a max of $300 in the past. I selected Wise Choice as I got a 10% discount with a referral and they charge less than their competitors, this is clearly a scam as they make up the $30/hr by dragging the move out to ridiculous lengths of time. They also ignore direction and leave the door off your apartment! These people left out critical info when I booked and ignored my direction. The boss (Brandon) is hostile and refuses to discuss my issues reasonably. The business continued to call me after the move (that was never completed - re: door) requesting that I drive to Woodinville (?!), until I wrote then an official request to cease and desist.
Desired Settlement: I am happy to pay a reasonable charge for these services. ANY OTHER COMPANY would have gotten this done in 4 hours tops including traffic.
When people call for an estimate we explain our charges which are a flat hourly rate. The only extra charge outside of that is a 3% increase for credit card payment. This is all explained to the customer before the move takes place that way there aware of all fees. The customer contacted me halfway through the move trying to get a hold of my crew to let them know she had gotten them lunch. They were on the way to the unload about 3 hours in. No complaints at this point so I assumed the move was going fine. When it came time for the bill and the job was completed I received a call from my driver explaining the customer was unhappy with the 3% increase for credit card payment. I ask to speak with the customer at this point to explain the upcharge was standard and not a benefit to us in any way. The first thing that came out of her mouth was how hard my guys worked and how good of a job they did. Then she expressed that she wasn't going to pay for 6 hours because she felt the move should have taken 3. She had a full truck worth of stuff and difficult unit to unload into. so asked where she felt there was a 3 hr differenc, were my guys standing around? Did they drive the long way? She simply was being rude and unrealistic the whole conversation. I explained to her according to the contract she signed before and after the move that she is responsible for paying in full for the move. She then threatened me with bad reviews if I didn't discount the move, and also put a stop payment on her credit card payment the next day. This is a customer using reviews as negotiation and getting good service bit not wanting to pay for it. My crew is all experienced and definitely works hard at there job. In fact they had another short move after hers so there's no way they would want to drag hers out. 90% of my customers are completely satisfied with are service and the few that aren't usually just don't wanna pay there bill. Again I feel she's is using review sites to slander our business and get out of paying for service.
Business Response: I think this is customer is getting way out of hand. We explained how we charge and the services provided prior to the job being completed. So she knew how much she was paying as the clocked ticked. She also signed a contract before and after the move took place acknowledging the terms of the contract and payment in full. I was contacted by this customer the day of the move about mid way through. She was wondering where my guys were at because she wanted get them lunch. I explained they were on a lunch break already and she would not be charged for the break. She continued to tell me that they were "working hard". When the move was completed and my lead gave her a breakdown of the bill she explained she wanted to pay whith a credit card. When it was explained to her for a second time (first time when she booked) there is a 3% increase for credit card processing (which we don't benefit from) she became hostile, at which point my driver contacted me. I then spoke with the customer and explained again the reason for increase. She then started in with other complaints, she said my guys did a good job but she doesn't see why she should have to pay for 6 hrs. when she felt the move should have taken 4. There are many reasons a studio apartment would take 6hrs. For one, as regulated by the state of Washington we are required to charge from portal to portal. She had 1.5 hrs in just travel charges. Also access and volume of items play a roll. She had a small storage unit she wanted us to stack methodically in. I further asked her in the conversation if my guys were standing around or moving slow? She said no. So I told her if my guys worked hard the whole time then she needed to pay for that time. I would have been more than willing to reimburse her if there was a legitimate reason to. She started yelling and hung the phone up on me. I called back and told her if she did not pay according to the contract she signed then I would have to take her to small claims court. She then willingly gave me her credit card information after threatening to write bad reviews on social media sites if I did not discount. The payment went through and the following week she held up to her promise. Writing a review on yelp ( which originally stated we did a good job) BBB, anyone who would listen. I realize not all customers are going to be pleasant so I let her vent and I responded to her Yelp review my opinion on the move. She then changed her Yelp review and made up a bunch of lies talking about damages and theft of her property, my guys were moving slow. Never at any time did she contact my company about damages, or theft of her "chin up bar". Also she never stated my guys were moving slow that day. She decided to make more lies up and slander my business publicly. After all this drama she created I tried to be the bigger person and use the "customers always right" moto. I had my manager contact her a month after the move to apologize for any inconvenience and offer to refund her for 2 hrs. (198$ worth) if she would remove her false review and complaints. She agreed, but instead of following through she decided to make more stories up and add a second "updated" review on yelp. Now she is disputing her whole credit card payment with ****** ( my processing company). Looks like she will get all her money back on top of me paying my employees for her move and her making up lies on review sites. I think I've delt with enough on this matter. if there was a Better Customer Bureau, I would file a complaint on her for using social media, review sites and threats to weasel her way out of paying for a good service. At this pioint I will be taking her to small claims court, and will not be offering any further compensation. It's not the money at this point its the principal, and she should not be able to get away with this. Karma will get her in the end. We are a good, affordable, hard working, family oriented company who will continue to provide excellent service in all aspects. Last I would like to state the reason for my late response was due to my business email address changing. In the future please contact me at ****************@Gmail.com.