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          Suddath Relocation Systems has 1 locations, listed below.

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            Business ProfileforSuddath Relocation Systems

            Moving Companies

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            City/Suddath Relocation Systems LLC offers worldwide household goods relocation, office moving and workplace solutions, warehousing and logistics management, trade show and exhibit displays, and specialized transportation.

            Products & Services

            moving brokers

            Business Details

            BBB File Opened:
            9/13/2012
            Years in Business:
            105
            Business Started:
            1/1/1919
            Business Incorporated:
            11/8/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • City/Suddath Relocation Systems LLC
            Business Management
            • Mr. Michael Brannigan, CEO
            • Ms. Teresa Stewart
            Contact Information

            Principal

            • Mr. Michael Brannigan, CEO

            Customer Contact

            • Ms. Teresa Stewart

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/23/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I am active duty military and must move from one state to another for my next assignment. I completed the required documents through the military and their relocation office awarded the contract to move my household goods to Suddath. That was on 23 March 2022. Suddath sent me an email informing me that they would be handling my move. I called them to ask when we can solidify the dates. They said they would not be able to give me details until my requested move date (9 June) was a month out. They instructed me to call them back then. I did so and was told that my move was still in the registration phase, and to try back the next week. I did so and got the same results. This has happened over and over again with them promising me someone would be assigned by last week. I am now 17 days out from my requested move date. I have no local mover assigned by them, no solidified dates, and they have never reached out to me on any status since the email on 23 March. I have sold the house and new owners begin moving in on 10 June. I am worried because I have no idea what will happen if I do not have my things out of the house by then. When I called today and was told the same thing that they have been telling me for over a month, I was loud and firm in my need for a mover or timeline now. I did not use profanity or insult the agent, but because I raised my voice, he hung up on me. I have always been polite when dealing with them but I am now afraid my family will endure massive hardship due to their inability to either fulfill the contract, or let the military know in enough time to assign another company the contract.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeanne S

            09/05/2023

            THEFT / DECEPTION / DON'T USE MOVEDSY OR SUDDATH - it took me a long time to go through my boxes to make 100% sure they stole items before I would report this. I just happened to watch one guy place my Singer Sewing machine into a large box of theirs. I never saw that again and I realize I am missing lots of other things too that were in boxes placed in their provided box. I lost sight of them for about an hour, they must have taken my items at that point, possibly they had a car at the weigh station.They broke pieces off of my washer and left them on the top. They broke my dryer and would take no responsibility. When I contacted the office, the girl played dumb like I was the first case she ever had of any problems. She kept saying "I haven't heard back from my boss yet" this was over a period of weeks! Eventually she would not return my calls or pickup when I called.I didn't realize I could report this so I am late, but need to make others aware that they are not a good company.Also, my estimate was written as a local move when I actually moved from ******* to Georgia.It was for 5 hours. At storage one guy spent FIVE 5 hours sitting and marking my boxes with little yellow stickers. No one told me this was going to happen, my entire estimate was for 5 hours. I did have more items than I realized i will say i did not realize it. They tried to charge me $1,100 - $1,200 AFTER my items were in the truck but I just kept saying I couldn't pay.The sales person *************************** *****.******** at suddath.com never returned my call.

            Local BBB

            BBB Great West + Pacific

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