BBB Accredited Business since 06/01/1985
Hansen Bros. Moving & Storage
Phone: (425) 277-5500
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by Resolution
|05/23/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Improper or inferior service
Complaint: We used Hansen Bros moving back in March for our move. We were told our products would be handled we care by professional movers. Our move resulted in extensive damage to our refridgerator, which Hansen bros refuses to acknowledge was as a result of negligence. Instead of taking the refridgerator out of the front door, they took it out of the back door which required them to lift it over a fence, resulting in them dropping it on the ground. In addition, they also failed to protect the refridgerator in the moving van. It was not padded or wrapped.
Business' Initial Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Movers, Storage Units Portable, Storage Units - Household & Commercial, Moving Supplies, Moving Assistance - Packing, Unpacking, Organizing, Moving Services - Labor & Materials, Moving Sales