This Business is not BBB Accredited
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This company offers interstate moving services.
Emerald Relocation Inc is not BBB Accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
This business has no rating because BBB has information indicating it is out of business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||5|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
0 Customer Reviews on Emerald Relocation Inc
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|07/18/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to provide promised assistance or support for products or services
Complaint: We contracted with Emerald Location, to pick up and move our house hold furniture on June 14th and deliver to our new home in Citrus Heights, Ca. delivery date June 17th/June 22. On June 14th the truck never showed up so we called the company, they informed us that the truck was not due to arrive until June 16th around 1000. No one from the company called to let us know that the 14th was now the 16th. We had to vacate our sold home and moved into the driveway. On the 16th, the dispatcher called and said it would arrive around noon not 1000, a little while later the driver of the truck called and stated that it would be around 4:00 pm before he would arrive. We had to leave in order to arrive in Citrus Heights to sign for our new home, at 0900 on Monday, which we made. Now, we are sitting in our new home waiting for a furniture. The dispatcher informed us that the truck broken down in transit, but could not tell us where. We have called numerous times and are not getting a straight answer as to where our furniture is and why they can't deliver in a timely manner. We have been hung up on several times, and calls were never returned. Never once has the personnel we dealt with been courteous or helpful in resolving the customer service provided to us. The other issue is that quoted cost has increased by another $1000.00
Business' Initial Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|05/27/2013||Problems with Product / Service|
|11/06/2012||Problems with Product / Service|
|08/07/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Delayed completion of service
Complaint: I moved solo from Seattle Washington to Ann Arbor Michigan. This company said that they did not subcontract out.. And we had an agreement that my belongings would be delivered on a saturday, or after work (because I moved to start a new job). They picked up my belongings on May 31st and said they would be delivered on Saturday June 15th. I spoke to the driver (who *is* a subcontractor!)and he was in Utah and had many more states to visit before he got to me! The driver states he will probably deliver on a weekday when I am at work even though nobody will be around to let him in. He says he will charge me several hundred extra dollars to wait until after work if it is on a weekday. He claims that the moving company (Emerald Relocation)never communicated with him and he does not have to stick to my agreement with them. I phoned Emerald Relocation and they are aware, and claim they have tried to contact the driver. I have no way of verifying this, and so far no answers or solutions have come of it. I picked Emerald Relocation because they say they do the work themselves and do not broker it out!!! I feel that I was duped into choosing this company under false information, that my belongings are going to be held hostage by the truck driver unless I pay extra money, and that my brand new job will be in danger if I take time off right away.
Business' Initial Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
|04/17/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor a contract or agreement
Complaint: Our moving experience with Emerald Relocation (ER) has been less than pleasant from the start, and far worse than I could have ever imagined with how things have ended.
Complaint Resolution: Company is out of business.
Licensing, Bonding or Registration
According to Washington Secretary of State, Emerald Relocation Inc.'s business registration is expired as of March 3, 2014. To verify the company's current status, please contact the Secretary of State at (360) 753-7115 or www.secstate.wa.gov/corps
According to Oregon Secretary of State, Emerald Relocation Inc.'s business registration is expired as of January 17, 2014. To verify the company's current status, please contact the Secretary of State at (503) 986-2200 or www.sos.state.or.us.
According to U.S. Department of Transportation, Emerald Relocation Inc.'s motor carrier permit was marked "out of service" on June 12, 2013. To verify the company's current status, please contact the Department at(202)366-4000 or www.dot.gov.
Type of Entity
Incorporated: December 2011, WA
Contact InformationPrincipal: Mr Avraham Edery (President)Customer Contact: Mr Gerald Newman (Manager)
Hours of Operation
Monday - Friday 9am - 5pm
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