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This company offers moving and storage services.
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A BBB Accredited Business since
BBB has determined that Bekins Northwest meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is in an industry that requires licensing and its license has been suspended.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
US Department of Transportation
1200 New Jersey Ave SE, Washington DC 20590
Phone Number: (202) 366-4000
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
On 6/13/2015 BBB confirmed that Washington Department of Labor & Industries suspended the license of Bekins Northwest.
Type of Entity
Business ManagementMrs. Jill Ihly, Vice President Mrs. Julie Betts, Customer Service Manager Mr. Dave Gray, Vice President of Marketing Kris O'Bannon, Member Lauri O'Bannon, Member Mr. Steve Suhre, Manager
Movers Movers - Office Movers - International Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Moving Supplies Piano & Organ Moving Storage Units - Household & Commercial Seniors Moving & Delivery Services Travel & Moving Services Moving & Storage Company Used Household and Office Goods Moving (NAICS: 484210)
Hours of OperationMonday - Saturday
8:00am - 5:00pm
Alternate Business NamesBekins Moving & Storage
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BBB Complaint Process
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Additional Phone Numbers
- (253) 336-3709(Phone)
- (425) 374-1010(Phone)
- (866) 872-7965(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We hired Bekins to move our household goods from Cheney, WA to Oak Harbor, WA with a delivery date of 4/13/15. The move seemed to go well. We had a number of items that broke or were scratched and a claim was filed for those items and Bekins agreed to pay. However, the night before the arrival of the goods, I had taken off my wedding rings and watch and put them in our master bathroom on the counter with the intent of putting them on again in the morning. The morning came and with the arrival of the company I forgot to put them on. Four boxes were delivered to the master bathroom by the two younger movers (I know this because they asked me personally where to put the boxes). That night, after dinner, I went into the bathroom and found that the rings were gone and the watch remained. The watch was inexpensive, but my expensive rings were missing. I looked everywhere and when it was apparent that they had been taken I called the police and filed a report, called my insurance company and filed a report and called Bekins in Spokane and told them what happened. I then went through the claim process. It took Bekins three weeks before asking for the police report and upon receiving that report denied my claim on the basis that the Police Officer had found nothing and that there was no proof. What is really important in this situation is that one of the young movers had been hired the week before, after walking into the moving companies offices in Seattle. He had just moved from Hawaii where he said he had worked for *********. I know this because I spoke with him. However, the other movers kept teaching him how to move things. He was not dressed professionally and his manner was not like that of the other Bekins movers. My complaint is in how Bekins handled the loss. Did they investigate on their end? Did they do a background check on the new employee? From doing many military moves, I know that moving companies hire people off of the street when needed.
Desired Settlement: I would like to know what Bekins did to investigate my theft claim and I would like to know what their hiring policies are and what they will do to stop this common practice of hiring untrained movers off of the street when they need extra help.
We were surprised to hear about Mrs. ********** complaint. We take all customer complaints very seriously and respond swiftly with a sense of urgency. In the event of an allegation of theft, we begin investigating immediately, involving our Vice President of Operations, the Manager, other appropriate company executives, and question each employee separately. In this instance, we treated this report of the alleged missing ring with utmost priority and care, and followed our procedures accordingly.
Problems with Product/Service
Read Complaint Details
Complaint: We hired Bekins NW to handle a double move in Sept 2014. From our house in Bellevue to an apt in Seattle and our house in Bainbridge. The Seattle crew damaged some stuff. I contacted our sales person and even wrote a note in the final bill regarding the damage. I was promised a refund and a repair person to come and fix my dining table. I finally got an answer back in April 2, 2015 saying that my claim is being processed. Its now almost 7 months after the move and I feel that they are just stringing me along hoping that I go away.I am asking for a $400 credit and my table to be repaired.
Desired Settlement: I am asking for a $400 credit and my table to be repaired.
Business Response: Bekins Northwest has been in contact with Mr. ***********, to resolve his concerns immediately. Repairs have been scheduled for the damaged table, which should be completed within one week. We have offered a credit of $400 for Mr. ***********'s upcoming move, which he has agreed is sufficient. Bekins Northwest always strives for customer satisfaction, and takes all complaints and concerns seriously. Thank you for allowing our response and ability to rectify this concern.
|2/28/2015||Problems with Product/Service|