This business is not BBB accredited.
Phone: (360) 683-0691 Fax: (360) 683-3748 268522 Hwy 101, Sequim, WA 98382
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Sequim Bay Lodge include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Sequim Bay Lodge include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chae K Cho, President Ms. Lily Cho, Manager
THIS LOCATION IS NOT BBB ACCREDITED
268522 Hwy 101
Sequim, WA 98382 (360) 683-0691 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: SEQUIM BAY LODGE HAS EARNED WORST CUSTOMER SERVICE EVER STATUS! My sister had FRESH blood on the sheets of both beds. One of the sheets had some kind of detergent soaking on it. When she called the manager, he said it was pen, removed the offending bottom sheets and threw all other bedding on the desk and bed. Asked her if there was anything esle and she said she was disappointed about the pool not being open because we chose to stay there so the kids could swim. He said the pool wasn't open at 11 p.m. anyway. She told him we were planning to take them in the morning. He walked out with no apology. When we went to check out, she told the woman at the desk she was really not happy and that she'd pay extra to stay somewhere clean with better customer service and the owner came over and told her that if she wanted better customer service she should pay more to stay somewhere else and she got what she paid for! Then he turned to me and said I'd never told him I had a dog with me. I told him I reserved over the phone and I stated I had a dog AND paid extra for the dog. He said he saw that I'd paid extra for the dog, but I never told him. He just said he saw I'd paid extra. Also, the online price was $70 a night, but when I went to pay, the price said $110 including taxes and fees. When I called *********** they couldn't figure out why I was being charged over 60% for tax. They finally determined I was being charged $10 for each of the kids , even though it was a room with two queen beds for 4 of us. When I later discussed this issue with a friend who is a police officer in the area, he said the hotel is known as a place catering to drug dealers and users.
Desired Settlement: I want my money back. I also want the owner to change his false advertisement. It says the pool is open in May, and he thinks it's enough just to say he's a new owner and the seasonal pool isn't open until July.