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Alaska, Oregon & Western Washington

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This Business is not BBB Accredited

Rodeway Inn

(206) 367-788014817 Aurora Ave N, SeattleWA 98133-6526

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BBB Accreditation

Rodeway Inn is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Rodeway Inn's rating include:

  • Failure to respond to 2 complaints filed against business.
  • BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Rodeway Inn

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
09/09/2013Problems with Product / Service | Read Complaint Details

The hotel room provided to us had multiple places where blood was splattered. We have pictures of blood on the ceiling, walls, and in the bathroom. Also I guarantee that they are permitting prostitution to take place in the hotel. My boyfriend and I saw multiple men going to and from a room with the same woman and on Sunday morning I overheard the manager tell a guest that she shouldn't have people coming or going this early in a Sunday. Blood is definitely a safety and health concern and this is not a proper way to run a business. We were so disgusted we only stayed one night even though we had paid for two.
Product_Or_Service: Hotel room

Desired Settlement
It would be nice to be refunded the $197 we spent for two nights in a nasty hotel, but moreImportantly this business needs to be checked out thoroughly and cleaned up so no harm comes to anybody in the future.

08/09/2013Billing / Collection Issues | Read Complaint Details

I stayed at this hotel on 06/30/2013. I checked out of the hotel and asked the front desk when I will be billed. The clerk stated within one or two days. It is now 07/11/2013 and still have not billed. I have called the hotel 25 times but seems like the manager ****** is never in. I called him at this number XXX-XXX-XXXX. I always get them telling me that the manager will call but never get a call. So I attempted to call the customer relations listed on there website at XXX-XXX-XXXX and also number XXX-XXX-XXXX. I just get the run around with no help, I keep calling and they tell me to call the hotel, but the hotel tells me it shows it charged, I asked if I could get the rode way inn merchant bank so I can contact them to see why it's not charged but still no answer. If there going to charge it I would like them to charge it, at this point with the lack of customer service I feel like they shouldn't even take the money. I just want someone who knows what they're talking about to call me so I can get this resolved.

Desired Settlement
I just want someone to tell me why it has not billed my card. There isn't even a pending authorization on my card. I just don't want them to take the money two months later without my knowledge.

Industry Comparison| Chart


Additional Information

BBB file opened: 07/12/2013Business started: 01/01/2005
Business Category


Alternate Business Names
Rodeway Inn-North

Map & Directions

Map & Directions

Address for Rodeway Inn

14817 Aurora Ave N

Seattle, WA 98133-6526

To | From


1 Locations

  • 14817 Aurora Ave N 

    Seattle, WA 98133-6526(206) 367-7880

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Rodeway Inn is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.


Industry Tips for Motels


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.