This business is not BBB accredited.
Phone: (360) 385-2211 2020 Washington St, Port Townsend, WA 98368
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Port Townsend Inn include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
THIS LOCATION IS NOT BBB ACCREDITED
2020 Washington St
Port Townsend, WA 98368 (360) 385-2211 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I booked a motel room months in advance through ***********, according to the site, the motel was 4 star quality. Upon arrival, I saw painters working on one wing of the building. AFTER paying at check-in, the Customer Service Representative apologized for the work being done. I said it was not an issue, as our room was located in a different section of the building. After putting our things in our room, we opened the door, not 30 minutes after check-in, to find ourselves plastic-wrapped into the room. Trapped, with paint fumes. We called for someone to let us out, without any luck. And when we finally got a call back, we were asked to leave the room, and not come back for a few hours in order for the painters to paint the door. I then had to ask to be let out of the room again. After which, we weren't able to return for hours. When we came back to sleep we were kept up by workers talking outside of our window. In the morning I took a shower which was cold for 10 minutes, and lost it's pressure every time a neighboring room flushed their toilet. Not all of the lights worked in the bathroom, there was no fan, and no screen on the window, letting bugs in. The two-ply toilet paper was the least of my worries after being seen naked through the screen-less bathroom window on our second morning, when the workers had made their way into the backyard that the window faced. I asked for a discount that morning, and the Customer Service Representative actually LAUGHED at me, and told me NO. I paid $264.18 for this experience.
Desired Settlement: I am trying to get a refund. I asked for a discount at the ***********, and was denied. I contacted *********** to see if they could help, and they contacted Port Townsend Inn, which denied me again. So, I've contacted you, the BBB, and I will be disputing the charge on my credit. Hopefully, I will get something more than low-quality coffee and cornflakes at continental breakfast out of this situation.
Business Response: Initial Business Response /* (1000, 6, 2014/09/19) */ No refund will be issued.