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Phone: (253) 845-8825 View Additional Phone Numbers 1412 S Meridian, Puyallup, WA 98371
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Motel Puyallup include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementAmanda K., General Manager
THIS LOCATION IS NOT BBB ACCREDITED
1412 S Meridian
Puyallup, WA 98371 (253) 845-8825 (800) 921-2700 Directions
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Additional Phone Numbers
- (800) 921-2700(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My fianc and I stayed at the motel 03-21-15 until 03-24-15. On our 2nd night my fiance found 2 really weird looking bumps on her shoulder but at the time, which now I totally regret doing, we thought nothing of. We continued our stay until we woke up on our check out day in a complete panic on all the rashes and and scary oversized bumps we had on ourselves. My girl checked my back and immediately burst into tears bed bugs are her greatest fear. We started research and sure enough it was bed bugs not some it was an infestation. We started shaking our clothes over the white sink to see bugs falling off the clothes we had laying on the chair right next to the bed. I ran down to the office and they sent a cleaning lady to investigate. My girlfriend stayed with the cleaning lady who searched the bed and under her breath said oh no. She came back to the office and asked ****** the Manger to come to the back room. When ****** came back out she said well it looks like it's not bed bugs. I started pleading for help with her to come look she of course said no I'm not going up there I'll send the maintenance up. We ran back to the room to find 2 cleaning ladies and a man tearing our room apart while all our stuff was still in. We asked to keep a sheet for proof they told us no One of the cleaning ladies told us she was so sorry for what has happened to you then told us some things we should do for bed bugs but please don't say anything or she'll be fired. Back at the office we demanded our refund for the whole stay and for how traumatized my fiance is. The Manger was so rude calling us liars that they are the professionals and we know nothing and there will be no refunds but she said she'll wash our clothes. I told her she needs to report this and treat the problem she again said no. I am worried for people staying here since it's not getting fixed. I couldn't believe how ****** just didn't care at all it was heartbreaking and I don't see how she keeps her job or this buisness
Desired Settlement: We need the motel to professionally take care of the bug problem. We would like to see the place under new leadership that not only knows how to treat there customers but also their staff by not forcing them to lie and feel threatened. And last I would like and deserve a complete refund for my entire stay along with any medical bills caused from this experience
The guests did stay with us from Saturday March 21st, to checkout on Wednesday March 25th. Upon checkout they reported bedbugs in the room. We take these types of issues very seriously and my Housekeeping Coordinator (HC) on shift went up to the room immediately. At this time we assumed that the room had been vacated, since it was approximately 10 minutes shy of checkout time. Initial inspection showed no sign of any kind of pest in the room. Housekeeping staff involved have stated that they did not say or discuss any of the described interaction with the customers. To state that there is disciplinary action on staff for reporting a serious issue is libel. They are encouraged regularly to report any maintenance issues, room issues, in addition to suspicious customer activity.
No refund for the room will be issued. No other monetary amount will be given to the complainant.
Problems with Product/Service
Read Complaint Details
Complaint: I stayed at the motel Puyallup,on 09-05-2014.I was very upset when I saw my room.There was nothing as far as utensils,nothing to eat with,or eat on if you brought food.I complained to the person on duty,he didn,t say a word.Later that night I appolized because I could see he wasn,t feeling good.The next morning when I checked out,the so called manager was there.I told her what I thought of her motel and wanted my credit back on my credit card.I explained the situation she could have cared less.Told me if I needed something I should have come to the office. That's nuts,why should the people have to run to the office everytime we needed something?All she could say was that's the way it is,your not getting your refund.I did tell her that I talked to the other guy,she didn,t believe me.It cost me $107.69 for what???
Desired Settlement: I believe that I,m entitled to my refund of $107.69.I,ve never heard of a motel that runs that way.The Puyallup fair is going on,that was the only place that had a room. ******* *****
Business Response: Initial Business Response /* (1000, 6, 2014/09/13) */ ******* ***** did stay with us on September 5, 2014. When she was checked in she was informed that there was no coffee pot in the room, and that coffee was provided in the front lobby 24-7. She stated that was fine. According to the desk clerk that assisted her that evening she did mention it again later that night, at that time she was told that we do have one for her to borrow but we do not provide filters or grounds. She declined. We have utensils and cooking implements available for guests to borrow and will provide them upon request. They do need to be requested though, we are not able to anticipate every guests' needs. They were never requested. We also have disposable cutlery and plates available in the lobby at all times. *** ***** had also asked about a hairdryer, which the clerk offered to bring to her, and she also declined. When she asked about ice, the clerk brought some to her room, a courtesy we do not usually extend to guests. Upon checkout she demanded a refund. When pressed for a reason she stated the room was not what she expected. When a customer has an issue or complaint with a room we do our utmost to fix it immediately, and if it cannot be rectified they are at that point compensated. The issues she stated had A) not been brought to our attention to address when she discovered them (ie the lack of dishes and utensils), and B) we were denied the opportunity to accommodate her requests when she did make them. We did everything in our power to accommodate *** *****' requests and complaints as soon as they were brought to our attention. We did offer her a discount on her next stay, as well as a free room upgrade. She stated that the only restitution she would accept was monetary and immediate. A refund will not be given, however the offer of a discount for a future stay is still available. Initial Consumer Rebuttal /* (3000, 8, 2014/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I stayed,only because there was no where else. Even if I would have left,the so called manager would have been the same way.I did complain to the guy on duty,the manager didn,t believe me. I wouldn,t go back there in a bet,no matter what she offered to make up for all this.They should inform a person when they check in,regarding supplies for the room,not wait till after its paid for.I,m not a little kid playing games,i deserve my refund back. ******* ***** Final Business Response /* (4000, 10, 2014/09/17) */ When the customer notified our staff that specific items were not included in the room, they were offered to her and she declined. We sadly cannot provide customers with non-standard items when the items have not been asked for. There will be no refund.