Claimed to have discovered and represent clients they do not. Lied to out children claiming famous actors will be hanging out with them when they are not even a part of this company we found out after. We contacted the child actor and he claims he barely went to any classes at Seattle talent and it was a waste of his money.They also said the actors still live localy in WA which is a lie, he lives in Los Angeles. We went back immediately and they refused to give our $500 back. We would not have signed up our children if he had not mislead them and got their hopes extremely high with blatant lies. They claim to sell acting lessons which were just people videoing kids reading a piece of paper
Our $500 deposit
Business' Initial Response
To address this correctly, first it must be said that each and every person that is listed on our site has been a part of Seattle Talent and its parent company "Willy Inc". That being said, the reason for Mr. ******* overstating his reason's for a refund is because he failed to follow what his contract stated, and thusly ineligible for a refund, as his credit card company already ruled in our favor.
It clearly states in the contract that he signed (attached) that there is both a $500 non-refundable deposit, as well as a 72-hour period for canceling the entire contract, by sending a certified letter. The contract had a $500 deposit, with $1450 to be paid at a later time. Mr. **** did not ever send a certified letter in the proper time frame. Mr. **** signed up his two boys on February 14th, with their first workshop being on February 16th. Both boys attended the workshop. On Feb 17th, Mr. **** sent an email (attached) stating that because of his large family and financial constraints, they would not be able to follow through, acknowledging he had a non-refundable deposit, but would like it refunded anyway. In a follow up email, he stated that he wanted to ask if people were making money from auditions, and that the $500 was his "rent" money. We offered to waive the remaining $1450 of his contract despite him not following the cancellation, and still allow the boys to attend their 8 week workshop and be able to audition with Agents, but that was met with no response. We have tried to accomodate Mr. **** as best as possible, from lowering the price to let both boys participate, to trying to put a payment plan together that works for the family, to waiving their remaining balance, to offering to let the boys finish an eight week workshop with no further obligations, all despite Mr. **** not following the Contract that he signed.
Mr. **** should feel free to contact me directly a *******@seattletalent.net
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
A copy of my response sent May 9
I sent you a response a week ago and have not heard back. We have no problem discussing this issue further or backing our claims. I previously stated that we have been in the process of moving back to California and during this time have also had limited internet. ***** works nights doing construction and sleeps during the day so it is probably difficult to contact him although during your last interaction he felt like you were just trying to cover your tail and had the feeling you would just side with your employee. We will make ourselves available if you really want to get to the bottom of this but we are not interested in wasting our time. ***** was present when the majority of the claims were made with our 12 year old son who I invite you to talk to as well. He will have no problem recalling the promises he was told by *****. I was present when I heard ***** tell the whole group during orientation that ***** **** still lived in WA and you would not have to move if you were hired for any work.
Business' Final Response
Since reading the response, I phoned ***** ****. We had a brief conversation, where he did not know that his wife had filed with the BBB. I recapped her response for him, and asked him a few questions about the allegations his wife had said about *****'s statements. He said that he was not present during the whole meeting, as he brought their entire family, but he did hear several things that she had printed in her BBB response. I believe he was at work, and had to cut the response short, I phoned him back asking to call me back, and that I would be sending him an email. Here is the text of my email :
Hello ***** and ******
*****, I regret our not being able to have a fuller conversation today, as I think there was more to cover. I was very surprised to read ******** response to our statement to the BBB, and to have a few of the things she brought up echoed by you in our brief conversation. The unfortunate side of our business, is we have more than a few Parents that bring their kids in, thinking it is going to be like American Idol, and they are going to get swept away by fame and glory, and start making money right away. Even worse, is when the Parents far overestimate their own child's talent and skill level, and then blame us because they are not millionaires in six months, or to be blunt, some people are just flaky and come up with a million stories to cancel their contract far past any reasonable time. Thusly, I responded very generically to the BBB.
However, hearing that ***** said that ***** lived in Washington, that ****** or **** might run into him or his Sister on some Saturday, causes me a lot of concern. Obviously we are a successful business, and you can see by our A+ rating and well liked Facebook page, that we have plenty of happy clients. That being said, I am very uncomfortable with some of the statements you have said that ***** stated in front of the boys, as that is not how we operate. If you can take a couple of minutes this weekend, and send me an email with a little bit more detail about what ***** claimed, I will take that and have a meeting with *****, and then be able to make the correct decision regarding refunding the deposit you made with the boys quickly. I will be handling this personally, and I would like to make certain this is not a negative experience for the boys or your family.
Michael M. *****
Vice President, Seattle Talent
206.903.6900, ext 114
I sent that on April 19th with no response. I forwarded the same email to ***** on April 23rd with no response. I have left messages for *****, on ******** cell phone, as well as two messages on their home phone. In my phone messages I indicated that I was eager to come to a conclusion that would make both parties happy. I have yet to receive any contact from the family.
At this point, it is hard for me to give credibility to their claims if they can't take five minutes to email me so I can fact check. They seemed like very nice people who wouldn't make up random facts to try and get their money back, but I do not understand their lack of contact, especially as I was willing to take their complaints seriously.