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This company offers a massage therapist school.
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A BBB Accredited Business since
BBB has determined that Cortiva Institute Seattle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cortiva Institute Seattle include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Shana Seim, Campus Director Ms. Leanne Dowe, Campus Director Mr. Leonard Fluxman, Member Mr. Stephen Lazurus, Member
Massage Therapists School Information Schools - Business & Vocational Schools - General Interest Massage School Educational Consultants
Hours of OperationMonday - Sunday
8:00am - 10:30pm
Alternate Business NamesSEG Cort LLC
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BBB Complaint Process
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Additional Phone Numbers
- (206) 282-9783(Phone)
- (253) 237-5300(Phone)
- (206) 204-3175(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I signed up for the part-time 52-week evening program at Cortiva Institute on January 8, 2015 and withdrew from the program on April 1, 2015. Given that I completed less than 25% of the program, according to page 7 of the school contract, I owe only 25% of the tuition costs: "...If a student's enrollment is terminated between 11% and 25% of the payment period, the school retains 25% of the tuition cost for the payment period plus the registration fee and any accrued finance charges..." My exit paperwork does not seem to reflect this, and emails to ******* ************* ******** ******* *** **** ***** have not resolved the issue.
Desired Settlement: I am requesting that my exit papers, loan documents, and all records be amended to reflect 25% tuition, plus fees and finance charges, and that a copy be forwarded for me to sign.
Attached please find a "word document" version of our response.
Problems with Product/Service
Read Complaint Details
Complaint: I enrolled in a Continuing Education Class to be held on April 25th, 2015 on January 14, 2015 through the schools website. I filled out the online form and submitted payment for $140.00 through my checking account. Time passes, I remember I have a class coming up but can't remember when it is, so i dig through my desk and find my original receipt and realize i have missed the class. I missed the class because there were no follow up communications from Cortiva. I received a 2 line auto receipt on January 14th, that said 'thank you for registering for the following courses: Professional Ethics for Bodyworkers Saturday, April 25, 2015: 9:00am to 4:00pm - Seattle WA.' - I also received an email thanking me for submitting my registration and that more info was on its way. On January 22, i received an email talking about the class substance and to bring note taking supplies, nothing about the class date, time, location. As the class was 4 months away..i filed the info away and moved ahead. In February i signed up for another class from the same school, went though the same auto email process as before, only 4 days before that class i was sent an email informing me of the specifics of the class, to which i went and had a good experience. I called and talked to **** about the issue and she told me that it is my responsibility to put it on my calendar and that sometimes they send out more information as they did with the other class i attended and sometimes they don't. She said something about not having enough bandwidth to send more info to all the classes.. just some of them. This is absolutely ridiculous.
Desired Settlement: I would like a full refund of $140.00. I did not receive the product. I feel like a company that charges people for education classes, especially professional ethics classes, should do what they can to help ensure their product be delivered.
I'll just know where to not take my CE business in the future.
Read Complaint Details
Complaint: Transfered from **** ******* Of ******* and came to Cortiva stating that I did not want to spend more then 13,000 on tuition because that is the price of Cortiva program and the financial aid officer that would happen. Now that I am done with school school they found out that they made a mistake with submitting loan paperwork and now they have sent me to collections saying I owe about 2,000 more making my tuition 15,000 dollars in total. I have been in contact with the school and they passed me on to someone in Corporate ****** ********* ***** and it have been over a month and I have called and Emailed her with no response.
Desired Settlement: I would like for them to drop what they are trying to charge me for in collections. It was not my fault that they made a mistake for my loan paperwork and that they did not receive funding. why should my credit have to suffer for their mistake? As well as the fact that I told them that I did not want to start the school if it was going to be over the amount above for all of my schooling.
Business Response: Initial Business Response /* (1000, 7, 2014/12/18) */ We apologize for our delay in responding to this concern. We conducted a full internal investigation into this matter and found that tuition and fees were correctly charged. However, because of some unique and extenuating circumstances will not collect the portion of the balance owed to us as requested by the complainant. In order to protect this individual's privacy we will respond to this individual directly regarding the specifics of our decision. If any further information is required, however, please let us know. Initial Consumer Rebuttal /* (2000, 9, 2015/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am accepting the response because the fees were dropped.