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Find a Location

Marriage Recovery Center has 1 locations, listed below.

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    Business ProfileforMarriage Recovery Center

    Marriage Counselor

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Marriage Recovery Center offers Personal and Couples Counseling

    Personal and Marriage Intensives

    Group Programs for Emotional Abuse Recovery

    Trauma and Addiction Therapy

    Business Details

    Location of This Business
    PO Box 256, Ballwin, MO 63022
    BBB File Opened:
    4/21/2011
    Years in Business:
    7
    Business Started:
    1/1/2017
    Business Started Locally:
    1/1/1989
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 4:00 AM
    T:
    9:00 AM - 4:00 AM
    W:
    9:00 AM - 4:00 AM
    Th:
    9:00 AM - 4:00 AM
    F:
    9:00 AM - 4:00 AM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Dr. David B Hawkins, Owner
    • Ms. Katie Buckley
    Contact Information

    Principal

    • Dr. David B Hawkins, Owner

    Customer Contact

    • Ms. Katie Buckley
    Additional Contact Information

    Fax Numbers

    • (206) 219-0145
      Other Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    9/14/23 @3:06pm EST. I had a zoom appointment with a marriage recovery counselor named *************************** - this was 1 of 3. 1st with me, 2nd with my husband and then together for assessment/next steps. She was not prepared, did not know it was a marriage assessment and told me 15minutes in that she would have asked me questions if she knew it was an assessment. She told me to leave my husband that he didn't love me, wasn't into me and offered one on one sessions with me. I told her I have my own therapists and was there for marriage assessment, that was when she said she had no idea that was what my appointment was for. Giving a "professional" opinion before speaking to the other spouse and based on 15 minutes not 2 (60 minute sessions) is just not doable as you don't have the facts. She said she was not going forward with seeing him and would refund the sessions as I should save my money and divorce him. The company refunded partially but then charged me for full one session (the 3 were discounted as a package) for $195. The session I signed up for did not happen due to her lack of preparedness, it was not 60 minutes and she was not professional. I have asked for my complete refund with the additional $195 that was not refunded and her reply was that I could pay for the other 2 and she would complete those. She already said they were pointless and didn't even do the session I was there for. They should submit a full refund as promised.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chase T

    1 star

    02/16/2024

    My experience with MRC was like those shared by other reviewers and I feel an obligation to add my warning to theirs. The business model is based on a false narrative that most husbands are extreme narcissists and marriage recovery is completely dependent on fixing them. The data shows that only under 8% are extreme narcissists. After a very short evaluative meeting, I was declared a narcissist and told to enroll in the first of the 14-week narcissism recovery courses. The weekly mens group/narcissism recovery therapy sessions mostly amounted to a browbeating where the therapists regularly committed the aversive interpersonal strategies they indoctrinated us to believe were our typical modes of communication. The groups operated more like therapy sessions designed to confirm a problem rather than correct one. The most problematic aspect of the experience is the work done with the partners. They are taught to put up boundaries (good), but also regularly reminded/indoctrinated that theyve come to the right place because their partner/husband is awful and to embrace their experience as true and completely defensible. That one partner is 100% percent to blame is just simply not true in ****% of cases. Even if one partner is emotionally immature, the other chose them and contributed to the creation of an unhealthy dynamic by lacking some emotional maturity themselves. In my experience, it was completely demoralizing (and the point at which I knew I was done) when my then-wife at our first couples therapy (after months of my individual work and very little contact) declared, that before we go anywhere, I need you to admit that our marital problems are 100% our fault! This approach also reinforces a dynamic where one partner is allowed voice but the other not. As one final thought: why MRC has gone to great lengths to make it hard to leave public reviews or why they wont publish statistics on their success with clients (like the ******* Institute does)?

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