This business is not BBB accredited.

American Publishers Clearing House

Additional Locations

Fax: (425) 740-0254 19410 Highway 99 Ste A106, Lynnwood, WA 98036


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for American Publishers Clearing House include:

  • 6 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business

Factors that raised the rating for American Publishers Clearing House include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on American Publishers Clearing House
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 14, 1999
Business Management
Mr. Dan Base, Customer Service
Contact Information
Principal: Mr. Dan Base, Customer Service
Business Category

Magazine Sales Magazines - Distributors Mail Order & Catalog Shopping Billing Service Internet Shopping

Alternate Business Names
All Star Marketing All Star Sports All Star Sports Enterprises Fanatic Sports Magazine Billing Center Magazine Renewal Center Magazine Renewal Center for Sporting News Subscription Services of America
Additional Information

According to Publishers Clearing House in Port Washington, NY, they are not affiliated with American Publishers Clearing House in Lynnwood, WA.


Customer Review Rating plus BBB Rating Summary

American Publishers Clearing House has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    19410 Highway 99 Ste A106

    Lynnwood, WA 98036

  • THIS LOCATION IS NOT BBB ACCREDITED

    20126 Ballinger Way NEPmb 75

    Shoreline, WA 98155

  • THIS LOCATION IS NOT BBB ACCREDITED

    724 146th St SW

    Lynnwood, WA 98087

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 6008

    Lynnwood, WA 98036

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/4/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This compliant concern the continueing E-mails, phone calls and general harassment by PCH. In order to reach the next step of information on a prize they want me to order something.If PCH is going to award a prize then do so,but I want the e-mails and phone calls to stop.

Desired Settlement: I want the e-mails and phone calls to stop. If they are going to award a prize then do so, otherwise leave me alone.

4/14/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: PCH claims I ordered a Juicer. I did not. I did not receive anything either. I throw away all junk mail and I will not pay for something I did not order.

Desired Settlement: Stop trying threatening me and trying to collect on something I did not order or receive.

4/7/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Unwanted goods are sent to my residence.

Desired Settlement: To be completely removed from further activity.

10/11/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Without requesting or permission, Publishers Clearing House sent a citrus juicer to my home address. When I called their Customer Service office about this citrus juicer being sent by mistake, I was informed that I must pay to have the juicer returned. If I did not return or pay for the juicer, they would show it on my credit report It cost me $10.81 to have this citrus juicer mailed back to Publishers Clearing House.

Desired Settlement: Publishers Clearing House needs to reimburse me the $10.81 that it cost me to return the citrus juicer.

4/5/2013 Advertising/Sales Issues
11/1/2012 Delivery Issues