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Wise Locksmith LLC

Phone: (425) 877-1729Fax: (425) 877-1731

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
02/24/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: None of the Above - Service Complaint Issue

Complaint: ***** told me that the key the ford dealership sold me was wrong and then proceeded to cut me a new key without asking or giving me a price first. Then failed to program the key and blamed it on a damaged ignition. Then while I was deciding wether to have it towed home or to the dealership he repeatedly blows my phone up 7 times in a row to the point of harassment. And when I told him that was unprofessional and inappropriate he decided to have my truck impounded off his lot after I paid him $90 for a service he failed to provide. The impound is charging me $350. Then he threatened me physically. This guy should not have a business of any kind.

Initial Business Response
My name is ***** ** owner of Wise Locksmith. This complaint is completely untrue. *** ****** had *** tow his truck to our private lot requesting we make a new key for his damaged ignition. We informed *** ****** that a new key would not work due to his his damaged ignition We have a photo of his damaged ignition and the new key we left inside his vehicle. *** ****** requested a new key against our better advice and was informed he must pay us for our services with the understanding the key may not work to start the truck.
When the car would not start. *** ****** disappeared saying **** be "right back" but instead left his truck in our lot for over 3 days avoiding 6 phone calls and messages. We only received his payment after *** ****** called *** towing when we were closed, they wouldn't tow his truck since they called us and we informed them he owed us money. The following day *** ****** called another *** tow truck and stiffed him by never showing up. the angry *** tow driver waited at our store for over 30 minutes. after several calls and messages to *** ****** and complaints from other business owners who share the parking lot, ** *** towing was called to tow his vehicle. Any vehicle can be towed after 24 hours. We have signs by law conspicuously posted.**** ****** is making up a story to BBB because his vehicle was towed
*** towing is a witness to seeing the new key inside the vehicle with a receipt.
**** *** from ***** towing (XXX)XXX-XXXX who actually towed his truck and is a witness that the new key he is disputing about were inside the vehicle with a receipt.
****** our shop manager XXX XXX XXXX is a witness the keys were placed inside the vehicle with a receipt.
Please feel free to contact me with any questions to request documents on this matter.
***** ** (XXX) XXX-XXXX

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Locks & Locksmiths, Key Duplication and Cutting, Key Control Systems


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