BBB Business Review

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This business is not BBB accredited.

Evergreen Law Offices PLLC

Phone: (888) 316-7729 701 5th Ave Ste 4200, Seattle, WA 98104 http://www.evergreenlawoffices.com ! Evergreen Law Offices PLLC is Believed to Be Out of Business !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

75 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 71
Total Closed Complaints 75

Additional Complaint Information

On July 17, 2013, BBB recognized a pattern of complaints from consumers regarding service, customer service and refund issues. Consumers allege they pay Evergreen Law Offices PLLC for loan modification services, and the company advises them to cease their mortgage payments in order to prove a "hardship." Consumers claim, however, the company makes no attempt to contact their mortgage company regarding a loan modification. Consumers further allege the company is unresponsive to requests for assistance or refunds, and all of the company's phone numbers are disconnected.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Evergreen Law Offices PLLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 22, 2013 Business started: 01/15/2013 Business started locally: 01/15/2013 Business incorporated 01/15/2013 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Bar Association
1325 4th Ave Ste 600, Seattle WA 98101
http://www.wsba.org
Phone Number: (206) 443-9722
questions@wsba.org

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Shaunna Touchi, Member Ms. Sarah Jones, Customer Service Department
Contact Information
Principal: Ms. Shaunna Touchi, Member
Business Category

Loan Modification Attorneys & Lawyers Attorneys & Lawyers - Landlord/Tenant Debt Repayment Plan Foreclosure Rescue

Alternate Business Names
Evergreen Law Group PLLC
Business Management

According to Washington Secretary of State and information in BBB files, Shaunna Touchi is a corporate member of several companies in Washington. Separate BBB Business Reviews are available for these companies.

Evergreen Law Offices PLLC: http://www.bbb.org/western-washington/business-reviews/loan-modification/evergreen-law-offices-pllc-in-seattle-wa-22728530

United Home Advocates PLLC: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/attorneys/united-home-advocates-pllc-22819406

American Law Group PLLC: http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/attorneys/american-law-group-pllc-22819407

Government Action

On September 2, 2014, the Federal Trade Commission issued a final order for permanent injunction against defendants A to Z Marketing Inc and Evergreen Law Offices PLLC.

The FTC filed its original complaint in June 2013 and its amended complaint on December 16, 2013.

The FTC alleges the defendants participated in deceptive and unlawful acts or practices in violation of the FTC Act. The FTC alleges since 2011, the defendants sold home-loan modification services by misrepresenting the likelihood of obtaining a loan modification and by misrepresenting the benefits of loan audits. The defendants allegedly collected advance fees, made material misrepresentations and failed to make disclosures, violating the MARS rule.

The defendants were ordered to permanently restrain from advertising, marketing, promoting, offering for sale or selling any secured or unsecured debt relief product or service, and from assisting others engaged in those activities.

Evergreen Law Offices PLLC was ordered to pay $4,308,703 to the FTC to be used for equitable relief including consumer redress and any attendant expenses for the administration of any redress fund.

A to Z Marketing Inc. was ordered to pay $25,000,000 to the FTC to be used for equitable relief including consumer redress and any attendant expenses for the administration of any redress fund.

For more information, contact the Federal Trade Commission at (202) 326-2222 or www.ftc.gov.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.