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Lexis Nexis Applied Discovery

Phone: (425) 467-3000Fax: (425) 467-3012View Additional Phone Numbers13427 NE 16th St STE 100, BellevueWA 98005-2307 Send email to Lexis Nexis Applied Discoveryhttp://www.applieddiscovery.com

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Description

This company is a provider of electronic to electronic discovery solutions for law firms and corporations.

BBB Accreditation

Lexis Nexis Applied Discovery is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Lexis Nexis Applied Discovery's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Lexis Nexis Applied Discovery's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lexis Nexis Applied Discovery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/13/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: I contracted with Lexis Nexus to provide me to provide current information with regard to liens filed in the counties in Idaho. I began to double check to make sure they would give me all the liens filed in the Counties.
The would not update the information in a timely manner and the information they provided was incomplete. They would not have all the liens filed in the county. They refused to cancel the contract and would only continue to push me into other services I did not need. I continued to pay them for no services because they threaten collection action against me.
I have been unable to obtain satisfaction with Lexis Nexis and I only am sent to people who have no authority to do anything or self righteous people who state that they will not do anything for me. I have a history of emails to provide with regard to their inability to provide the services they claimed to provide.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Legal Services Plans, Business Services - General, Internet Services, Computers Software & Services

Additional Information

top
BBB file opened: 03/01/2002Business started: 02/01/1999
Type of Entity

Corporation

Incorporated: February 1999, WA

Contact Information
Principal: Ms Courtney Cunniff (Director Business Management)Ms Michele Vivona (COO)
Business Category

Legal Services Plans, Business Services - General, Internet Services, Computers Software & Services

Alternate Business Names
Applied Discovery Inc
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Map & Directions

Map & Directions

Address for Lexis Nexis Applied Discovery

13427 NE 16th St STE 100

Bellevue, WA 98005-2307

To | From

LocationsX

1 Locations

  • 13427 NE 16th St STE 100 

    Bellevue, WA 98005-2307(425) 372-1858

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Lexis Nexis Applied Discovery is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (877) 613-3010
  • (212) 223-2003
  • (425) 372-1858
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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